Title: Variable Products description empty
Last modified: February 1, 2018

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# Variable Products description empty

 *  Resolved [getimo](https://wordpress.org/support/users/getimo/)
 * (@getimo)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/variable-products-description-empty/)
 * Hi,
 * my feed looks like this [https://pasteboard.co/H5Ed0w0.jpg](https://pasteboard.co/H5Ed0w0.jpg)
 * Beside the fact that strip_shortcodes doesn’t work I need the product description.
   It would be the same for all variants. What am I missing?
 * Thanks in advance for any help!
 * Kind regards
    Thomas

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [WebAppick](https://wordpress.org/support/users/wahid0003/)
 * (@wahid0003)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/variable-products-description-empty/#post-9932865)
 * Hi,
 * Update the plugin to its latest version.
 *  Thread Starter [getimo](https://wordpress.org/support/users/getimo/)
 * (@getimo)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/variable-products-description-empty/#post-9935164)
 * Hello,
 * thank you for your response. I have the latest version (2.2.1 2018-01-28) but
   that doesn’t change anything – neither the variable product descriptions nor 
   the strip of the tags.
 * Is there anything I’m missing?
 * Kind regards,
    Thomas
 *  Thread Starter [getimo](https://wordpress.org/support/users/getimo/)
 * (@getimo)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/variable-products-description-empty/#post-9935227)
 * Ok, after manually downloading from my account it didn’t change. Now I got a 
   message to update within the dashboard. Again I updated and tested the regenerated
   CSV files. Unfortumately that didn’t help too. The only thing that happend is
   that the strip_tags doesn’t work anymore too.
 * Then instantly I again got a update notification. Always for the same version.
   I think there must be a problem with the update service. And I only can see version
   2.2.1.
 *  Plugin Author [WebAppick](https://wordpress.org/support/users/wahid0003/)
 * (@wahid0003)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/variable-products-description-empty/#post-9939020)
 * Hi,
 * Made some changes to the latest version 2.2.3. Now update and check. Please don’t
   ask premium plugin related question here. You can contact our support team from
   here: webappick.com/support
 *  Thread Starter [getimo](https://wordpress.org/support/users/getimo/)
 * (@getimo)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/variable-products-description-empty/#post-9939033)
 * I already submitted to “tickets” through your contact form but never received
   a response!
 * Will try the update.
 *  Thread Starter [getimo](https://wordpress.org/support/users/getimo/)
 * (@getimo)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/variable-products-description-empty/#post-9939797)
 * Since I can’t reach out to your support (don’t recieve answers) I have to write
   here.
 * The update solved two issues for me:
 * – shortcodes are being stripped correctly
    – variable product titles are working
   now
 * BUT: html tags are not being stripped.
 * I regenerated the file and tryed saving it again. Both did not help.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Variable Products description empty’ is closed to new replies.

 * ![](https://ps.w.org/webappick-product-feed-for-woocommerce/assets/icon-256x256.
   gif?rev=3346213)
 * [Product Feed Manager for WooCommerce – CTX Feed – Support 220+ Shopping & Social Channels](https://wordpress.org/plugins/webappick-product-feed-for-woocommerce/)
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## Tags

 * [description](https://wordpress.org/support/topic-tag/description/)
 * [variable products](https://wordpress.org/support/topic-tag/variable-products/)

 * 6 replies
 * 2 participants
 * Last reply from: [getimo](https://wordpress.org/support/users/getimo/)
 * Last activity: [8 years, 3 months ago](https://wordpress.org/support/topic/variable-products-description-empty/#post-9939797)
 * Status: resolved