Support » Plugin: WooCommerce » Variable product option won’t save

  • Resolved pushthepixel

    (@pushthepixel)


    I have a variable product with 4 options. 3 of them will save, one will not.

    Whenever I choose that option in the list and hit save, it changes back to “Any choose your option.”

    That variation isn’t available on the store.

    Any ideas?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter pushthepixel

    (@pushthepixel)

    Sorry page is there. THere is a variation missing that won’t display.

    https://gothamcentralcomics.com/product/the-last-ronin-1/

    Plugin Support Aashik P. a11n

    (@aashik)

    Hi there!

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Along with that, can you please share a screenshot of the product edit page, where you’re attempting to edit the variation?

    If you don’t already have a screenshot service installed, you can try https://snipboard.io or http://skitch.com/.
    You can share the direct link to the image as a response to this topic.

    [Please redact any private details, including address, name, email address, transaction details, API Keys, Passwords, etc]

    Are you seeing any errors in the browser console while attempting to save?

    Thread Starter pushthepixel

    (@pushthepixel)

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://gothamcentralcomics.com
    Site address (URL): https://gothamcentralcomics.com
    WC Version: 4.6.0
    REST API Version: ✔ 4.6.0
    WC Blocks Version: ✔ 3.4.0
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.6.1
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    WP Version: 5.5.1
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
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    PHP Post Max Size: 256 MB
    PHP Time Limit: 300
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    Remote Post: ✔
    Remote Get: ✔
    
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    ### Security ###
    
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    Hide errors from visitors: ✔
    
    ### Active Plugins (19) ###
    
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    Feed Them Social - for Twitter feed, Youtube, Pinterest and more: by SlickRemix – 2.8.9
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    ### Settings ###
    
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    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
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    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
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    rated-3 (rated-3)
    rated-4 (rated-4)
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    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #4861 - /shop/
    Cart: #7 - /cart/
    Checkout: #4862 - /checkout/
    My account: #9 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Vayne Child
    Version: 1.0
    Author URL: http://themeforest.net/user/LA-Studio?ref=LA-Studio
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    Parent Theme Version: 1.1.0
    Parent Theme Author URL: http://themeforest.net/user/LA-Studio?ref=LA-Studio
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    Overrides: vayne/woocommerce/archive-product.php
    vayne/woocommerce/cart/cart-empty.php
    vayne/woocommerce/cart/cross-sells.php version 3.0.0 is out of date. The core version is 4.4.0
    vayne/woocommerce/content-product.php
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    vayne/woocommerce/single-product/tabs/tabs.php
    vayne/woocommerce/single-product/up-sells.php
    
    Outdated Templates: ❌
    					
    					
    						Learn how to update
    
    ### Action Scheduler ###
    
    Complete: 81
    Oldest: 2020-09-14 21:01:37 +0000
    Newest: 2020-10-15 03:28:01 +0000
    
    

    Screenshot:
    https://gothamcentralcomics.com/wp-content/uploads/2020/10/gotham.jpg

    See that last option I am selecting? It will not save. When I hit save, it reverts back to no choice.

    Plugin Support Aashik P. a11n

    (@aashik)

    Thank you for the System Status Report and Screenshot. I’m not seeing anything obvious here that could be causing this behavior though.

    Are you seeing any errors in the browser console while attempting to save?

    Thread Starter pushthepixel

    (@pushthepixel)

    This is all I see.

    [DOM] Found 4 elements with non-unique id #product_length: (More info: https://goo.gl/9p2vKq) <input id=​”product_length” placeholder=​”Length” class=​”input-text wc_input_decimal” size=​”6″ type=​”text” name=​”variable_length[0]​” value>​ <input id=​”product_length” placeholder=​”Length” class=​”input-text wc_input_decimal” size=​”6″ type=​”text” name=​”variable_length[1]​” value>​ <input id=​”product_length” placeholder=​”Length” class=​”input-text wc_input_decimal” size=​”6″ type=​”text” name=​”variable_length[2]​” value>​ <input id=​”product_length” placeholder=​”Length” class=​”input-text wc_input_decimal” size=​”6″ type=​”text” name=​”variable_length[3]​” value>​

    Plugin Support Aashik P. a11n

    (@aashik)

    Interesting. This kind of problem is usually caused by either a conflict with your theme or with another plugin.
     
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Plugin Support Ena P (a11n)

    (@drwpcom)

    Hi @pushthepixel. We haven’t heard from you in a while so I’m going to go ahead and mark this thread as resolved. If you still need help with this issue or have any other questions about the WooCommerce plugin, please start a new thread.

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