Variable product missing from email but displays on orders

  • Resolved shocksalmighty

    (@shocksalmighty)


    3 years, 10 months ago

    Hello, I have a peculiar issue happening with a store I manage and wonder if you have an knowledge of why it is happening.

    A customer placed an order for 3 products. In WP > Woocommerce > Orders the order displays all 3 products however in the email that is sent to store owner and customer, 1 of the products is not displayed at all (title, quantity and item price), however its price is included in the final total in the email. The table columns that displays the product/quantity and item price in the email generated by woocommerce are completely non existent in the emails source code. Only the 2 other products are there:

    <tbody><tr>
<td style="color:#636363;border:1px solid #e5e5e5;text-align:left;vertical-align:middle;font-family:'Helvetica Neue',Helvetica,Roboto,Arial,sans-serif;word-wrap:break-word">
		overnight clearing gel - 50ml		</td>
		<td style="color:#636363;border:1px solid #e5e5e5;text-align:left;vertical-align:middle;font-family:'Helvetica Neue',Helvetica,Roboto,Arial,sans-serif">
			1		</td>
		<td style="color:#636363;border:1px solid #e5e5e5;text-align:left;vertical-align:middle;font-family:'Helvetica Neue',Helvetica,Roboto,Arial,sans-serif">
			<span><span>£</span>46.00</span>		</td>
	</tr>
<tr>
<td style="color:#636363;border:1px solid #e5e5e5;text-align:left;vertical-align:middle;font-family:'Helvetica Neue',Helvetica,Roboto,Arial,sans-serif;word-wrap:break-word">
		intensive eye repair		</td>
		<td style="color:#636363;border:1px solid #e5e5e5;text-align:left;vertical-align:middle;font-family:'Helvetica Neue',Helvetica,Roboto,Arial,sans-serif">
			1		</td>
		<td style="color:#636363;border:1px solid #e5e5e5;text-align:left;vertical-align:middle;font-family:'Helvetica Neue',Helvetica,Roboto,Arial,sans-serif">
			<span><span>£</span>49.50</span>		</td>
	</tr>
</tbody>

    I have not edited any email templates etc and never noticed this problem before.

    Info:
    The missing product is a variable product which has 3x size variants created from 3 size attributes.
    Of the 2 products that do show. One is a simple product and the other is a variable product however it only has 1 size/variant/attribute currently active.

    Any idea why the product title, quantity and price is completely missing from the email but visible in the grand total of the email as well as being visible in the orders section of the WooCommerce plugin?

    Any help greatly appreciated, many thanks in advance!
    Cheers
    Andy

Viewing 2 replies - 1 through 2 (of 2 total)
  • AJ a11n

    (@amandasjackson)

    3 years, 10 months ago

    Hi @shocksalmighty

    This kind of problem is usually caused by either a conflict with your theme or with another plugin.
     
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Plugin Support mouli a11n

    (@mouli)

    3 years, 10 months ago

    It’s been a while since we heard from you, so I’m marking this thread resolved. Hopefully, you’ve been able to resolve this, but if you haven’t, please open up a new topic and we’ll be happy to help out.

Viewing 2 replies - 1 through 2 (of 2 total)
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