Support » Plugin: WooCommerce » Variable product does not change its image

  • Resolved javierlinares

    (@javierlinares)


    When a color option is selected, the image does not change. I am using the Storefront theme.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support kellymetal

    (@kellymetal)

    Hi there,

    As long as you have set your images on the individual variations like this:

    product settings
    Link to image: https://d.pr/i/ZoAvFh

    Then they should change when you select the variation, like this:

    variations
    Link to image: https://d.pr/i/oXXHhG

    I see your example product is not changing when switching variations though. Please send screenshots of your variation settings where you have set the images. I recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on the page, then paste the URL in your reply here.

    Also, please share a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in your reply. Please note that since this is a public forum, you may want to remove any sensitive information that you don’t want shared publicly.

    https://snipboard.io/1xzARS.jpg

    `
    ### WordPress Environment ###

    WordPress address (URL): https://www.vindastore.com
    Site address (URL): https://www.vindastore.com
    WC Version: 4.7.0
    REST API Version: ✔ 4.7.0
    WC Blocks Version: ✔ 3.6.0
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.6.3
    Log Directory Writable: ✔
    WP Version: 5.5.3
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: –
    WP Cron: ✔
    Language: es_ES
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.4.11
    PHP Post Max Size: 100 MB
    PHP Time Limit: 3600
    PHP Max Input Vars: 1000
    cURL Version: 7.52.1
    OpenSSL/1.0.2u

    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.1.47-MariaDB-0+deb9u1
    Max Upload Size: 100 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

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    WC Database Prefix: bslsohjh
    Tamaño total de la base de datos: 611.81MB
    Tamaño de los datos de la base de datos: 471.86MB
    Tamaño del índice de la base de datos: 139.95MB
    bslsohjhwoocommerce_sessions: Datos: 2.01MB + Índice: 0.05MB + Motor MyISAM
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    bslsohjhmailpoet_forms: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
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    bslsohjhmailpoet_newsletter_segment: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    bslsohjhmailpoet_newsletter_templates: Datos: 2.39MB + Índice: 0.00MB + Motor InnoDB
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    bslsohjhmailpoet_segments: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
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    bslsohjhmailpoet_statistics_opens: Datos: 0.02MB + Índice: 0.09MB + Motor InnoDB
    bslsohjhmailpoet_statistics_unsubscribes: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB
    bslsohjhmailpoet_statistics_woocommerce_purchases: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB
    bslsohjhmailpoet_stats_notifications: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    bslsohjhmailpoet_subscribers: Datos: 1.52MB + Índice: 3.03MB + Motor InnoDB
    bslsohjhmailpoet_subscriber_custom_field: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
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    bslsohjhmailpoet_subscriber_segment: Datos: 1.52MB + Índice: 0.73MB + Motor InnoDB
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    bslsohjhoptions: Datos: 18.22MB + Índice: 5.42MB + Motor InnoDB
    bslsohjhpmxi_files: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
    bslsohjhpmxi_history: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
    bslsohjhpmxi_imports: Datos: 0.05MB + Índice: 0.00MB + Motor MyISAM
    bslsohjhpmxi_posts: Datos: 0.01MB + Índice: 0.00MB + Motor MyISAM
    bslsohjhpmxi_templates: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
    bslsohjhpostmeta: Datos: 266.10MB + Índice: 65.56MB + Motor MyISAM
    bslsohjhposts: Datos: 15.17MB + Índice: 4.51MB + Motor MyISAM
    bslsohjhrg_form: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
    bslsohjhrg_form_meta: Datos: 0.01MB + Índice: 0.00MB + Motor MyISAM
    bslsohjhrg_form_view: Datos: 0.99MB + Índice: 0.30MB + Motor MyISAM
    bslsohjhrg_incomplete_submissions: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
    bslsohjhrg_lead: Datos: 0.19MB + Índice: 0.02MB + Motor MyISAM
    bslsohjhrg_lead_detail: Datos: 0.61MB + Índice: 0.37MB + Motor MyISAM
    bslsohjhrg_lead_detail_long: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
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    ### Post Type Counts ###

    attachment: 30914
    br_labels: 8
    custom_css: 5
    mailpoet_page: 1
    ml-slide: 9
    ml-slider: 1
    nav_menu_item: 39
    oembed_cache: 7
    page: 63
    post: 175
    product: 12152
    product_variation: 14816
    pys_event: 5
    shop_coupon: 2
    shop_order: 677
    shop_order_refund: 9
    wccc: 4
    wcp_ruleset: 1
    wcps: 1
    wysijap: 1
    ywdpd_discount: 28

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (57) ###

    Query Monitor: por John Blackbourn – 3.6.5
    Gravity Forms: por rocketgenius – 1.9.15.11
    WPML Multilingual CMS: por OnTheGoSystems – 4.4.5
    Yoast SEO Multilingual: por OnTheGoSystems – 1.2.4
    WooCommerce Advanced Product Labels: por BeRocket – 1.1.19 – Versión instalada no está probada con la versión activa de WooCommerce 4.7.0
    AJAX Search pra WooCommerce: por Damian Góra – 1.8.0 – Versión instalada no está probada con la versión activa de WooCommerce 4.7.0
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    Asesor de Cookies RGPD: por Carlos Doral Pérez – 0.31
    Better Search Replace: por Delicious Brains – 1.3.3
    Child Theme Configurator: por Lilaea Media – 2.5.6
    Conditional Payments for WooCommerce: por Lauri Karisola / WooElements.com – 2.2.1 – Versión instalada no está probada con la versión activa de WooCommerce 4.7.0
    Custom Order Numbers for WooCommerce: por Tyche Softwares – 1.2.11 – Versión instalada no está probada con la versión activa de WooCommerce 4.7.0
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    Fs2ps: por Carlos Fillol Sendra – 2.9.146 – Versión instalada no está probada con la versión activa de WooCommerce 4.7.0
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    WooCommerce Product Add-ons: por WooCommerce – 3.0.25 – Versión instalada no está probada con la versión activa de WooCommerce 4.7.0
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    WordPress Importer: por wordpressdotorg – 0.7
    Yoast SEO Premium: por Equipo Yoast – 12.2
    WP Rocket: por WP Media – 3.7.5
    WPB Product Slider for WooCommerce: por wpbean – 2.0.8.7 – Versión instalada no está probada con la versión activa de WooCommerce 4.7.0
    WPML Media: por OnTheGoSystems – 2.6.1
    WPML String Translation: por OnTheGoSystems – 3.1.5
    WPML Translation Management: por OnTheGoSystems – 2.10.3
    MailPoet 2 Premium: por MailPoet – 2.7.10
    MailPoet 2: por MailPoet – 2.14
    YITH WooCommerce Dynamic Pricing and Discounts Premium: por YITH – 1.7.2

    ### Inactive Plugins (2) ###

    Google XML Sitemaps: por Auctollo – 4.1.1
    Regenerate Thumbnails: por Alex Mills (Viper007Bond) – 3.1.4

    ### Dropin Plugins (2) ###

    advanced-cache.php: advanced-cache.php
    db.php: Query Monitor Database Class

    ### Must Use Plugins (1) ###

    1&1 Product Subdomain: por 1&1 – 1.0.1

    ### Settings ###

    API Enabled: ✔
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: simple (simple)
    grouped (grouped)
    variable (variable)
    external (external)

    Taxonomies: Product Visibility: rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    exclude-from-search (exclude-from-search)
    exclude-from-catalog (exclude-from-catalog)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)

    Connected to WooCommerce.com: –

    ### WC Pages ###

    Base de la tienda: #13656 – /tienda/
    Carrito: #13658 – /carrito-2/
    Finalizar compra: #13653 – /checkout/
    Mi cuenta: #13660 – /mi-cuenta-2/
    Términos y condiciones: ❌ Página sin definir

    ### Theme ###

    Name: Storefront Child
    Version: 2.4.6.1580035416
    Author URL: https://woocommerce.com/
    Child Theme: ✔
    Parent Theme Name: Storefront
    Parent Theme Version: 2.9.0
    Parent Theme Author URL: https://woocommerce.com/
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: storefront-child/woocommerce/archive-product.php
    storefront-child/woocommerce/single-product/product-attributes.php

    ### WooCommerce Customer/Order/Coupon Export ###

    Automated exports: 0
    Custom formats: 0
    Next export: Not scheduled

    ### Action Scheduler ###

    Completo: 7.361
    Oldest: 2020-11-18 05:56:53 +0000
    Newest: 2020-11-23 09:38:46 +0000

    Fallida: 16.378
    Oldest: 2020-05-07 15:54:31 +0000
    Newest: 2020-11-23 00:39:27 +0000

    En curso: 1
    Oldest: –
    Newest: –

    Pendiente: 6
    Oldest: 2020-11-23 09:39:11 +0000
    Newest: 2020-11-23 17:41:47 +0000

    Plugin Support kellymetal

    (@kellymetal)

    Hi there,

    Thank you for sending over that screenshot and status report.

    Based on the screenshot, I see that you do have an image set for the Vanilla variation. However, when switching to that variation, the image still doesn’t change.

    I see that the browser does actually request the image and gets a 200 response, however it just doesn’t display it on the page:

    image
    Link to image: https://d.pr/i/v4L4aQ

    Issues like this are usually caused by conflicts with code in a custom theme or another active plugin on the site. I see that you are using a custom child theme for Storefront, and quite a few plugins.

    To check for conflicts, please temporarily switch your theme back to the parent Storefront theme and disable all plugins except for WooCommerce, then check to see if the issue is fixed. If it is, then switch your theme back and reactivate plugins one-by-one until you find the one that is causing the issue.

    You can read about testing for conflicts in our documentation here:
    https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    To avoid affecting your customers, you may want to do this on a test/staging site. If you don’t have one already, your hosting company might offer one as part of your package. Alternatively, you can use a free plugin like https://wordpress.org/plugins/wp-staging/

    Please let me know how that goes, or if you have any questions!

    Plugin Support AW

    (@slash1andy)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

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