Title: Values Are Empty Last modified: August 30, 2016 --- # Values Are Empty * [masse001](https://wordpress.org/support/users/masse001/) * (@masse001) * [10 years, 11 months ago](https://wordpress.org/support/topic/values-are-empty/) * All throughout the WP-invoice settings in the drop down boxes I have “Values are empty.” I can’t configure anything. I believe this is causing an issue that prevents the PayPal payment link from being added to invoices. Need help please. * [https://wordpress.org/plugins/wp-invoice/](https://wordpress.org/plugins/wp-invoice/) Viewing 13 replies - 1 through 13 (of 13 total) * Plugin Contributor [MariaKravchenko](https://wordpress.org/support/users/mariakravchenko/) * (@mariakravchenko) * [10 years, 11 months ago](https://wordpress.org/support/topic/values-are-empty/#post-6199818) * Hello. * Can you clarify in more details which ‘dropdown boxes’? Did you try to disable third party plugins? * Regards. * Thread Starter [masse001](https://wordpress.org/support/users/masse001/) * (@masse001) * [10 years, 11 months ago](https://wordpress.org/support/topic/values-are-empty/#post-6199838) * Hi-In Settings, on the Main tab, the field Calculate Taxable Subtotal, the drop down list only shows “Values are empty.” It’s like that on all of the settings tabs. Yes, disabled all third party plugins, we are updated to the latest versions of WP and WP-Invoice and we are using the Twenty-Fourteen template. * Happy to give you an admin login if you would like to take a look. * Thread Starter [masse001](https://wordpress.org/support/users/masse001/) * (@masse001) * [10 years, 11 months ago](https://wordpress.org/support/topic/values-are-empty/#post-6199857) * OK-found a bigger issue here. I installed the plugin on a new site but on the same server. When I did, the Settings Page had a whole new look and interface than the old one and everything worked great. I created a new, test invoice and it looked great. I went back into settings and it then reverted back to the old Settings page (with multiple tabs along the top) and now the invoices don’t work again. Any idea as to what is causing this? * Plugin Contributor [MariaKravchenko](https://wordpress.org/support/users/mariakravchenko/) * (@mariakravchenko) * [10 years, 11 months ago](https://wordpress.org/support/topic/values-are-empty/#post-6199921) * Ok. Something is missing in your story. So you had not latest version of the plugin. Now you installed latest one(3.10.0) on your test site, but plugin can’t downgrade itself. And multiple tabs along the top this is default view of the Settings page in any version – [http://screencast.com/t/Vs2BknEZU7](http://screencast.com/t/Vs2BknEZU7) * Can you describe how can I replicate this in more details: “I went back into settings and it then reverted back to the old Settings page”. * Did you customize something directly in the plugin? Did you try to disable third party plugins? * Regards. * Thread Starter [masse001](https://wordpress.org/support/users/masse001/) * (@masse001) * [10 years, 11 months ago](https://wordpress.org/support/topic/values-are-empty/#post-6199923) * I tested your plugin across three of my websites. One of the sites upgraded from a previous version, the other two were new installs of 3.10.0. The settings tab in your link is the one I am seeing now BUT it is not the initial settings page I see. I will try and get a screen shot of this page and send it when I have time. The initial settings page is much different and works correctly. Once I create an invoice however, the “normal” settings screen returns with the “Values Are Empty” drop downs (see screen shot). [http://www.screencast.com/t/apuNTVWM](http://www.screencast.com/t/apuNTVWM) * Bottom line is that the plugin does not work for me. Are there specific server or database settings that need to be made? * No customization has been made to the plugin and as previously mentioned, I have tried disabling all other plugins. Nothing works. * Plugin Contributor [MariaKravchenko](https://wordpress.org/support/users/mariakravchenko/) * (@mariakravchenko) * [10 years, 11 months ago](https://wordpress.org/support/topic/values-are-empty/#post-6199926) * Yes, it seems something need to be change don your server. _**[Moderated]**_ * Regards. * [Andrew Nevins](https://wordpress.org/support/users/anevins/) * (@anevins) * WCLDN 2018 Contributor | Volunteer support * [10 years, 11 months ago](https://wordpress.org/support/topic/values-are-empty/#post-6199927) * [@mariakravchenko](https://wordpress.org/support/users/mariakravchenko/), Please don’t ask for FTP credentials. That is way beyond your responsibility as a plugin support member. * Plugin Contributor [MariaKravchenko](https://wordpress.org/support/users/mariakravchenko/) * (@mariakravchenko) * [10 years, 11 months ago](https://wordpress.org/support/topic/values-are-empty/#post-6199929) * [@andrew](https://wordpress.org/support/users/andrew/) No, you are not right. I’m support manager of Usability Dynamics company. And I’m responsible for such issues. I will deliver credentials to our developer [@anton](https://wordpress.org/support/users/anton/) Korotkoff (Plugin Contributor). * Regards. * [Andrew Nevins](https://wordpress.org/support/users/anevins/) * (@anevins) * WCLDN 2018 Contributor | Volunteer support * [10 years, 11 months ago](https://wordpress.org/support/topic/values-are-empty/#post-6199930) * You’re not allowed to ask for FTP credentials, if you’re not satisfied with the forum policy then I’m sure you can forward people onto your own private support. * Plugin Contributor [MariaKravchenko](https://wordpress.org/support/users/mariakravchenko/) * (@mariakravchenko) * [10 years, 11 months ago](https://wordpress.org/support/topic/values-are-empty/#post-6199931) * [@andrew](https://wordpress.org/support/users/andrew/) Ok. Will know in the future. * Plugin Contributor [Anton Korotkoff](https://wordpress.org/support/users/anton-korotkoff/) * (@anton-korotkoff) * [10 years, 11 months ago](https://wordpress.org/support/topic/values-are-empty/#post-6199932) * Maria, give user a way to contact us in another way. * Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/) * (@jdembowski) * Forum Moderator and Brute Squad * [10 years, 11 months ago](https://wordpress.org/support/topic/values-are-empty/#post-6199934) * [@mariakravchenko](https://wordpress.org/support/users/mariakravchenko/) Do you have a contact URL that the user can access? Posted email addresses will get caught in the spam filter and are frowned upon. * Plugin Contributor [MariaKravchenko](https://wordpress.org/support/users/mariakravchenko/) * (@mariakravchenko) * [10 years, 11 months ago](https://wordpress.org/support/topic/values-are-empty/#post-6199946) * Yes, user can contact us using this link – [https://usabilitydynamics.com/contact-us/](https://usabilitydynamics.com/contact-us/) * Regards. Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘Values Are Empty’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/wp-invoice_c36510.svg) * [WP-Invoice - Web Invoice and Billing](https://wordpress.org/plugins/wp-invoice/) * [Frequently Asked Questions](https://wordpress.org/plugins/wp-invoice/#faq) * [Support Threads](https://wordpress.org/support/plugin/wp-invoice/) * [Active Topics](https://wordpress.org/support/plugin/wp-invoice/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-invoice/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-invoice/reviews/) * 13 replies * 5 participants * Last reply from: [MariaKravchenko](https://wordpress.org/support/users/mariakravchenko/) * Last activity: [10 years, 11 months ago](https://wordpress.org/support/topic/values-are-empty/#post-6199946) * Status: not resolved