Value of field not showing on new order Email

  • Resolved pixizz

    (@pixizz)


    4 years, 11 months ago

    Hello,

    Thank you for this plugin. The problem : I add a text field on my product page but when the customer completes this text field, it does not appear on the order confirmation message. How to do ?

Viewing 3 replies - 1 through 3 (of 3 total)
  • komal-maru

    (@komal-maru)

    4 years, 11 months ago

    Hi @pixizz,

    I have tried to replicate the issue on our staging site, the text message appears fine everywhere including on the Email. I am attaching screenshots for your reference: https://prnt.sc/nudv76 , https://prnt.sc/nudwax , https://prnt.sc/nudvml

    Can you please provide me the screenshots of the settings which are set in our plugin and the settings of the product which is been added to the order?

    Regards,
    Komal Maru

    davdmt3

    (@davdmt3)

    4 years, 11 months ago

    Excellent plugin.

    Except that I have teh same issue, using Oceanwp, the input field is not displayed in Checkout page.

    komal-maru

    (@komal-maru)

    4 years, 10 months ago

    Hi @davdmt3,

    Can you please provide us the OceanWP theme which you are using on your site? This would help me in replicating the mentioned issue where the value of the input field is not displayed on the checkout page on our staging site and get back to you with an update.

    You can send us the theme via email. The email id is ‘support at tychesoftwares dot freshdesk dot com’.

    Regards,
    Komal Maru

Viewing 3 replies - 1 through 3 (of 3 total)
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