It sounds like the card may have been redeemed already. Go to Pimwick Plugins -> PW Gift Cards -> Balances and enter the gift card number. Click on the View Activity button to see the activity on the card.
Sorry but no, this is what I still see – apologies about the formatting.
H8JW-ZB8W-UZS4-8V4A $10.00 None View activity Delete
Date Action User Note Amount Balance
2021-03-03 10:20 pm Transaction Guest order_id: 22964 completed, order_item_id: 21639 $10.00 $10.00
2021-03-03 10:20 pm Create Guest Order 22964 purchased by Dale Friesen $0.00
768U-CP6K-BM33-ZBWX $25.00 None View activity Delete
Date Action User Note Amount Balance
2021-03-03 10:20 pm Transaction Guest order_id: 22964 completed, order_item_id: 21638 $25.00 $25.00
2021-03-03 10:20 pm Create Guest Order 22964 purchased by Dale Friesen $0.00
Based on the activity records, it looks like both cards still have their balances ($10 and $25 respectively).
On the front end of the shop, are you receiving any error messages when applying these gift cards or does it say that the balance of the card is $0 and does not apply anything to the order? It is possible that you have a conflict with another plugin. Can you send me a WooCommerce System Report?
Gosh could we email that to you? It’s super long…
For your other question it’s saying the balance is $0 and doesn’t apply anything to the order.
You can email the system report to us@pimwick.com and mention this thread in the email, thanks.
I’m marking this thread as resolved but let us know if you need anything else.
