Support » Plugin: SendGrid » & value in URL is changing to #038;

  • Resolved Maikel van de Weerd


    A plugin (LifterLMS) passes the value & in the password reset URL, but I have some trouble with Sendgrid activated. Sendgrid exchange & to #038; automatically. Is there a solution for this? I need it still to be &, otherwise the URL doesn’t work correctly.

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  • Plugin Author SendGrid INC


    Hi, Maikel,

    Sorry for this late reply.
    As it turns out the Click tracking app we have cannot handle the & when enabled.

    At this point there are two solutions:
    1. Completely turn off the Click Tracking app from your SendGrid account, and all emails will have their links tracked.
    2. Turn of Click Tracking on a per link basis as described here.

    A few extra details can be found in another topic:

    Thank you very much for your time and patience regarding this.

    Have a great day,
    SendGrid Team

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