Support » Plugin: Security & Malware scan by CleanTalk » Valid users getting blacklisted

  • Resolved donpooper


    Valid users continue to get blacklisted including myself. how can I turn this blacklist feature off or fix it so that people are not getting frustrated because they are getting locked out. Thanks

    The page I need help with: [log in to see the link]

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  • Plugin Support sergecleantalk



    Thank you for your request.

    Could you mark mistakenly blocked requests for us? We will tune our filters.


    Best regards

    i have the security filter not the spam filter. I don’t see where to mark spam not spam in my options. i do have the options to add to whitelist or blacklist. am I missing something?

    Plugin Support sergecleantalk


    Sorry, I did not notice at once. We see only 2 records in your list.

    Please add yours and trusted IPs.

    If you have more questions please, ask your question about CleanTalk account and service here in our private Ticket System:

    This way we will know your CleanTalk profile and could check everything that is required. Support Forum is for plugins only.

    Sorry for the inconveniences.

    Your CleanTalk Control Panel: [ ].

    Best regards.

Viewing 3 replies - 1 through 3 (of 3 total)
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