Support » Plugin: Security & Malware scan by CleanTalk » Valid users getting blacklisted

  • Resolved donpooper

    (@donpooper)


    Valid users continue to get blacklisted including myself. how can I turn this blacklist feature off or fix it so that people are not getting frustrated because they are getting locked out. Thanks

    The page I need help with: [log in to see the link]

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  • Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello,

    Thank you for your request.

    Could you mark mistakenly blocked requests for us? We will tune our filters.

    Instruction: https://cleantalk.org/help/faq#feedback_spam

    Best regards

    i have the security filter not the spam filter. I don’t see where to mark spam not spam in my options. i do have the options to add to whitelist or blacklist. am I missing something?

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Sorry, I did not notice at once. We see only 2 records in your list.

    Please add yours and trusted IPs.

    If you have more questions please, ask your question about CleanTalk account and service here in our private Ticket System:

    https://cleantalk.org/my/support/open

    This way we will know your CleanTalk profile and could check everything that is required.

    WordPess.org Support Forum is for plugins only.

    Sorry for the inconveniences.

    Your CleanTalk Control Panel: [ https://cleantalk.org/my/ ].

    Best regards.

Viewing 3 replies - 1 through 3 (of 3 total)
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