Title: Valid URL error on CSV upload Last modified: July 10, 2020 --- # Valid URL error on CSV upload * [kezwhite](https://wordpress.org/support/users/kezwhite/) * (@kezwhite) * [5 years, 10 months ago](https://wordpress.org/support/topic/valid-url-error-on-csv-upload/) * When uploading a CSV file with our images, we get the error VALID URL Error. The URL has been opened to your servers by the source server. When uploading the file we are monitoring the server and can see that there is no incoming call from Woocomerce. We believe that it is failing internal checks before even attempting to access our site. Does the URL have to be fully encoded? What are the requirements for a valid URL? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fvalid-url-error-on-csv-upload%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 2 replies - 1 through 2 (of 2 total) * [mother.of.code](https://wordpress.org/support/users/imazed/) * (@imazed) * The Mother of Code * [5 years, 10 months ago](https://wordpress.org/support/topic/valid-url-error-on-csv-upload/#post-13104363) * In order to troubleshoot this, there are a couple of bits of information that would help us. Can you please post the following: * 1. Your [Status Report](https://docs.woocommerce.com/document/understanding-the-woocommerce-system-status-report/) 2. A link to your CSV document. You can upload this to Google Sheets and link to the document here – that way we can see whether the file has been constructed as expected * Thanks in advance! * Thread Starter [kezwhite](https://wordpress.org/support/users/kezwhite/) * (@kezwhite) * [5 years, 10 months ago](https://wordpress.org/support/topic/valid-url-error-on-csv-upload/#post-13104450) * Thanks. We are able to load everything successfully if we leave the image URL out. We can also load successfully by pulling another random public image URL. The image URL is from a secure server, but we have allowed access from Woo servers and monitoring when we load the CSV we cannot see any attempt to hit our server. CSV can be found here : [https://docs.google.com/spreadsheets/u/1/d/1zIfkzCdi-g9-zxWeqfHSkhAGCAkXsLlTa4PhU-tDKuM/edit?usp=sharing](https://docs.google.com/spreadsheets/u/1/d/1zIfkzCdi-g9-zxWeqfHSkhAGCAkXsLlTa4PhU-tDKuM/edit?usp=sharing) * status Report: * ``` ### WordPress Environment ### WordPress address (URL): https://cbstores.africa Site address (URL): https://cbstores.africa WC Version: 4.3.0 REST API Version: ✔ 1.0.10 WC Blocks Version: ✔ 2.7.1 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 1.3.0 Log Directory Writable: ✔ WP Version: 5.4.2 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: ✔ ### Server Environment ### Server Info: nginx PHP Version: 7.3.19 PHP Post Max Size: 2 GB PHP Time Limit: 1200 PHP Max Input Vars: 6144 cURL Version: 7.70.0 OpenSSL/1.1.1d SUHOSIN Installed: – MySQL Version: 5.5.5-10.3.23-MariaDB-log Max Upload Size: 2 GB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ 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