Support » Plugin: WooCommerce » Valid paid subscription orders have been set to Expired?

  • Resolved tolepaintbook

    (@tolepaintbook)


    Once a client has paid via PayPal for a 1 year subscription using WooCommerce and is ACTIVE the next day their status gets changed to EXPIRED and we are not able to move it back to ACTIVE. See error:Unable to change subscription status to “active”.
    Please help!
    Regards,
    Robert

    The page I need help with: [log in to see the link]

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  • Plugin Support Aashik P

    (@aashik)

    Hello Robert,

    See error:Unable to change subscription status to “active”

    Support for WooCommerce Subscriptions is provided at https://woocommerce.com/my-account/create-a-ticket/?form=ticket.

    Please login to WooCommerce.com with the account you’ve used to purchase
    WooCommerce Subscriptions, select WooCommerce Subscriptions from the dropdown so that the query ends up in the right queue.

    If you’re using a third-party extension to get this done, please get in touch with their plugin support team directly.

    I’m going to go ahead and mark this thread as resolved. If you have any other questions please start a new thread.

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