Support » Plugin: CTX Feed – WooCommerce Product Feed Manager Plugin » v 4.4.23 Breaks Product Name Encoding

v 4.4.23 Breaks Product Name Encoding

  • Resolved jomateix

    (@jomateix)


    9 months, 3 weeks ago

    Hello,
    First of all, thanks for the great plugin. Appreciate all efforts.

    When I upgrade to v 4.4.23, my product names on my Facebook feed have been broken like there is an utf-8 encoding error. Product names are Turkish and feed was working flawlessly since this update.

    I have downgraded the plugin, thanks to your choice of keeping previous versions online, and solved my problem but thought may be this info would help solve the problem generally.

Viewing 12 replies - 1 through 12 (of 12 total)
  • aihimel

    (@aihimel)

    9 months, 3 weeks ago

    @jomateix

    Thanks for the heads up. We will check and fix the issue as soon as possible.

    Regards

    Plugin Author Ohidul Islam

    (@wahid0003)

    9 months, 3 weeks ago

    Hi @jomateix,
    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Please send me the feed file so that I can check the issue and fix it quickly.

    Also, go to CTX Feed > Status, click on the Copy Status button at the bottom of the page and paste the status here.

    • This reply was modified 9 months, 3 weeks ago by Ohidul Islam.
    impressionestudio

    (@impressionestudio)

    9 months, 3 weeks ago

    Hi,

    The same problem happened to me using version 4.4.23.
    In earlier versions, it worked without problem for many months.
    The XML includes some Greek text and it ends up with the error: “Encoding error”.

    Thanks

    Plugin Contributor Mrinal Haque

    (@mrinal013)

    9 months, 3 weeks ago

    Hi @impressionestudio,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Please send me the feed file so that I can check the issue and fix it quickly.

    Also, go to CTX Feed > Status, click on the Copy Status button at the bottom of the page and paste the status here.

    impressionestudio

    (@impressionestudio)

    9 months, 3 weeks ago

    Hi and thank you for the support.

    The feed is:
    https://mixcoco.gr/wp-content/uploads/woo-feed/facebook/xml/facebook-feed.xml

    The status is: 

    
WooCommerce Version: 5.6.0 - You are using the latest version of WooCommerce.

Product Types: ☞  Απλό προϊόν [simple]

☞  Ομαδοποιημένο προϊόν [grouped]

☞  Εξωτερικό/Θυγατρικό προϊόν [external]

☞  Μεταβλητό προϊόν [variable]

Total Products: WP Query: 1711
WC Product Query: 1711
Both Query: 1711

Product Total by Types.

☞  Simple Product: 1711

Product Per Batch: 200

Product Query Type: WC_Product_Query

Default Customer Location: Default Customer Location
Shop Base Address

Store Address
Ύδρας 156
Καλαμάτα
GR:J
24131

Multi Language Site: No

Multi Currency Site: No

WP DEBUG Status: WP_DEBUG is false. If you having any issue with the plugin then set WP_DEBUG to true so that you can find the issue from logs. You can learn more about debugging in WordPress from here.

WP CRON: Ok

Upload Directory: Ok - Writable.

Cache Plugin Installed: No.

WordPress Multi Site: No

Home Url: https://mixcoco.gr

Site Url: https://mixcoco.gr

Version: 5.6.0

Log Directory: /home/mixcoco/public_html/wp-content/uploads/wc-logs/

Log Directory Writable: Yes

WP Version: 5.8.1

WP Multisite: No

WP Memory Limit: 256 MB

WP Debug Mode: No

WP Cron: Yes

Language: el

Server Info: Apache

Php Version: 7.3.30

Php Post Max Size: 256 MB

Php Max Execution Time: 14400

Php Max Input Vars: 4.88 KB

Curl Version: 7.78.0, OpenSSL/1.1.1l

Suhosin Installed: No

Max Upload Size: 12 MB

Mysql Version: 5.7.35

Mysql Version String: 5.7.35

Default Timezone: UTC

Fsockopen Or Curl Enabled: Yes

Soapclient Enabled: No

Domdocument Enabled: Yes

Gzip Enabled: Yes

Mbstring Enabled: Yes

Remote Post Successful: Yes

Remote Post Response: 200

Remote Get Successful: Yes

Remote Get Response: 200

Biagiotti: 2.5.2 (Latest:0)

WooCommerce Advanced Product Labels (BeRocket): 1.2.3.1

AutoConvert Greeklish Permalinks (Dimitris Mavroudis): 4.0.3

Autoptimize (Frank Goossens (futtta)): 2.9.2

Biagiotti Core (Mikado Themes): 2.0.2

Biagiotti Instagram Feed (Mikado Themes): 2.2.1

Biagiotti Membership (Mikado Themes): 1.0.1

Biagiotti Twitter Feed (Mikado Themes): 2.0.1

Code Snippets (Code Snippets Pro): 2.14.1

Contact Form 7 (Takayuki Miyoshi): 5.4.2

Creative Mail by Constant Contact (Constant Contact): 1.4.5

Custom Order Numbers for WooCommerce (Tyche Softwares): 1.3.3

Yoast Duplicate Post (Enrico Battocchi & Team Yoast): 4.1.2

Envato Market (Envato): 2.0.6

Header and Footer Scripts (Digital Liberation): 2.2.1

Hide Categories Or Products On Shop Page (Kaushik Nakrani): 1.0.3

Collapse-O-Matic (twinpictures, baden03): 1.7.13

WPBakery Page Builder (Michael M - WPBakery.com): 6.6.0 (Latest:6.7)

Loco Translate (Tim Whitlock): 2.5.3

Longer Permalinks (Giannis Economou): 1.25

Mobile Assistant Connector (eMagicOne): 2.1.10

Nav Menu Roles (Kathy Darling): 2.0.1

Optimize Images Resizing (OriginalEXE): 1.4.1

Phone Orders for WooCommerce (AlgolPlus): 3.6.3

Points and Rewards for WooCommerce (MakeWebBetter): 1.0.11 (Latest:1.1.4)

Slider Revolution (ThemePunch): 6.4.11

Optimize Database after Deleting Revisions (CAGE Web Design | Rolf van Gelder, Eindhoven, The Netherlands): 5.0.9

Search By SKU - for Woocommerce (Unroll Digital): 0.8.0

Points and Rewards For WooCommerce Pro (MakeWebBetter): 1.1.2

CTX Feed (WebAppick): 4.4.23

Checkout Field Editor for WooCommerce (ThemeHigh): 1.4.9

Woo Discount Rules PRO 2.0 (Flycart): 2.3.8

Woo Discount Rules (Flycart): 2.3.8

WooCommerce PayPal Checkout Gateway (WooCommerce): 2.1.2

WooCommerce Google Analytics Integration (WooCommerce): 1.5.2

Advanced Order Export For WooCommerce (Pro) (AlgolPlus): 3.1.9

WooCommerce Order Status Manager (SkyVerge): 1.13.1

WooCommerce PayPal Payments (WooCommerce): 1.5.1

Woocommerce Products Per Page (Jeroen Sormani): 1.2.6

WooCommerce (Automattic): 5.6.0

Yoast SEO Premium (Team Yoast): 17.1.2

Yoast SEO (Ομάδα Yoast): 17.1

Yoast SEO: WooCommerce (Η ομάδα του Yoast): 14.4

YITH WooCommerce Frequently Bought Together (YITH): 1.5.0

YITH WooCommerce Quick View (YITH): 1.7.0

Λίστα Επιθυμιών YITH WooCommerce (YITH): 3.1.0

Embed Plus for YouTube - Gallery, Channel, Playlist, Live Stream (Embed Plus for YouTube Team): 13.4.3

Feed Files
https://mixcoco.gr/wp-content/uploads/woo-feed/facebook/xml/facebook-feed.xml

Fatal Errors
No Logs Found.
    rahibhasan999

    (@rahibhasan999)

    9 months, 2 weeks ago

    I am also facing the same problem since the latest update.
    Products language: Bangla
    The title and description is not understandable.

    Feed:
    https://bookpointbd.com/wp-content/uploads/woo-feed/facebook/xml/bookpoint-bd.xml

    Status: 

    
WooCommerce Version: 5.6.0 - You are using the latest version of WooCommerce.

Product Types: ☞  Simple Product [simple]

☞  Grouped Product [grouped]

☞  External/Affiliate Product [external]

☞  Variable Product [variable]

Total Products: WP Query: 515
WC Product Query: 515
Both Query: 515

Product Total by Types.

☞  Simple Product: 515

☞  Product Variations: 4

Product Per Batch: 200

Product Query Type: WC_Product_Query

Default Customer Location: Default Customer Location
Shop Base Address

Store Address
34, Northbrook Hall Road, Madrasha Market (2nd floor), Banglabazar, Dhaka-1100
Dhaka
BD:BD-13
1100

: 

Multi Language Site: No

Multi Currency Site: No

WP DEBUG Status: WP_DEBUG is false. If you having any issue with the plugin then set WP_DEBUG to true so that you can find the issue from logs. You can learn more about debugging in WordPress from here.

WP CRON: Ok

Upload Directory: Ok - Writable.

Cache Plugin Installed: WP-Optimize - Clean, Compress, Cache plugin is installed on your site. Please make sure that feed file URL or directory is excluded from caching. If not excluded, your feed file may not be updated instantly after feed update. Please read this doc about: How to exclude feed file URL or Directory from caching?

WordPress Multi Site: No

: Server Info

Home Url: https://bookpointbd.com

Site Url: https://bookpointbd.com

Version: 5.6.0

Log Directory: /home/bookpoin/public_html/wp-content/uploads/wc-logs/

Log Directory Writable: Yes

WP Version: 5.8.1

WP Multisite: No

WP Memory Limit: 768 MB

WP Debug Mode: No

WP Cron: Yes

Language: en_US

External Object Cache: 

Server Info: LiteSpeed

Php Version: 7.3.30

Php Post Max Size: 128 MB

Php Max Execution Time: 300

Php Max Input Vars: 9.77 KB

Curl Version: 7.71.0, OpenSSL/1.1.1d

Suhosin Installed: No

Max Upload Size: 128 MB

Mysql Version: 5.5.5

Mysql Version String: 5.5.5-10.3.29-MariaDB-cll-lve

Default Timezone: UTC

Fsockopen Or Curl Enabled: Yes

Soapclient Enabled: Yes

Domdocument Enabled: Yes

Gzip Enabled: Yes

Mbstring Enabled: Yes

Remote Post Successful: Yes

Remote Post Response: 200

Remote Get Successful: Yes

Remote Get Response: 200

: Installed Theme

Besa: 1.2.9 (Latest:0)

: Installed Plugins

Redux (Redux.io): 4.2.14

Advanced Custom Fields: Repeater Field (Elliot Condon): 2.1.0

Ivory Search (Ivory Search): 4.6.6

Advanced Custom Fields (Delicious Brains): 5.10.2

SoftTech-IT bKash, Rocket, Nagad (Md Toriqul Mowla Sujan): 2.2

Classic Editor (WordPress Contributors): 1.6.2

CMB2 (CMB2 team): 2.9.0

Contact Form 7 (Takayuki Miyoshi): 5.4.2

Elementor Pro (Elementor.com): 3.4.1

Elementor (Elementor.com): 3.4.3 (Latest:3.4.4)

Facebook for WooCommerce (Facebook): 2.6.4

Gettext override translations (Ramon Fincken): 1.0.1

SMS Extra Integration (Greenweb BD): 10.0

Greenweb WP SMS (Greenweb BD): 44.0.0

Hide admin menu (Bhavin Thummar & Maulik Patel (BM Studio)): 1.1.0

Google Ads & Marketing by Kliken (Kliken): 1.0.7

MC4WP: Mailchimp for WordPress (ibericode): 4.8.6

Facebook for WordPress (Facebook): 3.0.6

Thembay Elementor (Team Thembay): 1.1.7

UpdraftPlus - Backup/Restore (UpdraftPlus.Com, DavidAnderson): 1.16.61

CTX Feed (WebAppick): 4.4.15 (Latest:4.4.23)

Checkout Field Editor for WooCommerce (ThemeHigh): 1.4.9

Advanced Order Export For WooCommerce (AlgolPlus): 3.1.9

Variation Swatches for WooCommerce (Emran Ahmed): 1.1.19

WOOF - WooCommerce Products Filter (realmag777): 2.2.4.2

WooCommerce (Automattic): 5.6.0

Yoast SEO (Team Yoast): 17.1

WP-Optimize - Clean, Compress, Cache (David Anderson, Ruhani Rabin, Team Updraft): 3.1.12

WP Rollback (Impress.org): 1.7.1

XT WooCommerce Floating Cart Pro (XplodedThemes): 2.1.6 (Latest:2.4.6)

YITH WooCommerce Wishlist (YITH): 3.1.0

Feed Files
https://bookpointbd.com/wp-content/uploads/woo-feed/facebook/xml/bookpoint-bd.xml
https://bookpointbd.com/wp-content/uploads/woo-feed/facebook/xml/bookpoint-bd-feed.xml
https://bookpointbd.com/wp-content/uploads/woo-feed/facebook/xml/bookpoint-bd-new.xml

Fatal Errors
2021-09-14T10:59:59+00:00 CRITICAL Uncaught Error: Call to a member function get_description() on bool in /home/bookpoin/public_html/wp-content/plugins/webappick-product-feed-for-woocommerce/includes/classes/class-woo-feed-products-v3.php:1780
Stack trace:
#0 /home/bookpoin/public_html/wp-content/plugins/webappick-product-feed-for-woocommerce/includes/classes/class-woo-feed-products-v3.php(1399): Woo_Feed_Products_v3->description(Object(WC_Product_Variation))
#1 /home/bookpoin/public_html/wp-content/plugins/webappick-product-feed-for-woocommerce/includes/classes/class-woo-feed-products-v3.php(580): Woo_Feed_Products_v3->getAttributeValueByType(Object(WC_Product_Variation), 'description', 'description')
#2 /home/bookpoin/public_html/wp-content/plugins/webappick-product-feed-for-woocommerce/includes/classes/class-woo-feed-products-v3.php(485): Woo_Feed_Products_v3->process_attributes(Object(WC_Product_Variation))
#3 /home/bookpoin/public_html/wp-content/plugins/webappick-product-feed-for-woocommerce/includes/feeds/class-woo-feed-facebook.php(92) in /home/bookpoin/public_html/wp-content/plugins/webappick-product-feed-for-woocommerce/includes/classes/class-woo-feed-products-v3.php on line 1780

2021-09-14T11:02:16+00:00 CRITICAL Uncaught Error: Call to a member function get_description() on bool in /home/bookpoin/public_html/wp-content/plugins/webappick-product-feed-for-woocommerce/includes/classes/class-woo-feed-products-v3.php:1780
Stack trace:
#0 /home/bookpoin/public_html/wp-content/plugins/webappick-product-feed-for-woocommerce/includes/classes/class-woo-feed-products-v3.php(1399): Woo_Feed_Products_v3->description(Object(WC_Product_Variation))
#1 /home/bookpoin/public_html/wp-content/plugins/webappick-product-feed-for-woocommerce/includes/classes/class-woo-feed-products-v3.php(580): Woo_Feed_Products_v3->getAttributeValueByType(Object(WC_Product_Variation), 'description', 'description')
#2 /home/bookpoin/public_html/wp-content/plugins/webappick-product-feed-for-woocommerce/includes/classes/class-woo-feed-products-v3.php(485): Woo_Feed_Products_v3->process_attributes(Object(WC_Product_Variation))
#3 /home/bookpoin/public_html/wp-content/plugins/webappick-product-feed-for-woocommerce/includes/feeds/class-woo-feed-facebook.php(92) in /home/bookpoin/public_html/wp-content/plugins/webappick-product-feed-for-woocommerce/includes/classes/class-woo-feed-products-v3.php on line 1780

2021-09-14T11:02:49+00:00 CRITICAL Uncaught Error: Call to a member function get_description() on bool in /home/bookpoin/public_html/wp-content/plugins/webappick-product-feed-for-woocommerce/includes/classes/class-woo-feed-products-v3.php:1780
Stack trace:
#0 /home/bookpoin/public_html/wp-content/plugins/webappick-product-feed-for-woocommerce/includes/classes/class-woo-feed-products-v3.php(1399): Woo_Feed_Products_v3->description(Object(WC_Product_Variation))
#1 /home/bookpoin/public_html/wp-content/plugins/webappick-product-feed-for-woocommerce/includes/classes/class-woo-feed-products-v3.php(580): Woo_Feed_Products_v3->getAttributeValueByType(Object(WC_Product_Variation), 'description', 'description')
#2 /home/bookpoin/public_html/wp-content/plugins/webappick-product-feed-for-woocommerce/includes/classes/class-woo-feed-products-v3.php(485): Woo_Feed_Products_v3->process_attributes(Object(WC_Product_Variation))
#3 /home/bookpoin/public_html/wp-content/plugins/webappick-product-feed-for-woocommerce/includes/feeds/class-woo-feed-facebook.php(92) in /home/bookpoin/public_html/wp-content/plugins/webappick-product-feed-for-woocommerce/includes/classes/class-woo-feed-products-v3.php on line 1780

2021-09-14T11:04:07+00:00 CRITICAL Uncaught Error: Call to a member function get_description() on bool in /home/bookpoin/public_html/wp-content/plugins/webappick-product-feed-for-woocommerce/includes/classes/class-woo-feed-products-v3.php:1780
Stack trace:
#0 /home/bookpoin/public_html/wp-content/plugins/webappick-product-feed-for-woocommerce/includes/classes/class-woo-feed-products-v3.php(1399): Woo_Feed_Products_v3->description(Object(WC_Product_Variation))
#1 /home/bookpoin/public_html/wp-content/plugins/webappick-product-feed-for-woocommerce/includes/classes/class-woo-feed-products-v3.php(580): Woo_Feed_Products_v3->getAttributeValueByType(Object(WC_Product_Variation), 'description', 'description')
#2 /home/bookpoin/public_html/wp-content/plugins/webappick-product-feed-for-woocommerce/includes/classes/class-woo-feed-products-v3.php(485): Woo_Feed_Products_v3->process_attributes(Object(WC_Product_Variation))
#3 /home/bookpoin/public_html/wp-content/plugins/webappick-product-feed-for-woocommerce/includes/feeds/class-woo-feed-facebook.php(92) in /home/bookpoin/public_html/wp-content/plugins/webappick-product-feed-for-woocommerce/includes/classes/class-woo-feed-products-v3.php on line 1780

2021-09-14T11:05:29+00:00 CRITICAL Uncaught Error: Call to a member function get_description() on bool in /home/bookpoin/public_html/wp-content/plugins/webappick-product-feed-for-woocommerce/includes/classes/class-woo-feed-products-v3.php:1780
Stack trace:
#0 /home/bookpoin/public_html/wp-content/plugins/webappick-product-feed-for-woocommerce/includes/classes/class-woo-feed-products-v3.php(1399): Woo_Feed_Products_v3->description(Object(WC_Product_Variation))
#1 /home/bookpoin/public_html/wp-content/plugins/webappick-product-feed-for-woocommerce/includes/classes/class-woo-feed-products-v3.php(580): Woo_Feed_Products_v3->getAttributeValueByType(Object(WC_Product_Variation), 'description', 'description')
#2 /home/bookpoin/public_html/wp-content/plugins/webappick-product-feed-for-woocommerce/includes/classes/class-woo-feed-products-v3.php(485): Woo_Feed_Products_v3->process_attributes(Object(WC_Product_Variation))
#3 /home/bookpoin/public_html/wp-content/plugins/webappick-product-feed-for-woocommerce/includes/feeds/class-woo-feed-facebook.php(92) in /home/bookpoin/public_html/wp-content/plugins/webappick-product-feed-for-woocommerce/includes/classes/class-woo-feed-products-v3.php on line 1780

2021-09-14T11:05:35+00:00 CRITICAL Uncaught Error: Call to a member function get_description() on bool in /home/bookpoin/public_html/wp-content/plugins/webappick-product-feed-for-woocommerce/includes/classes/class-woo-feed-products-v3.php:1780
Stack trace:
#0 /home/bookpoin/public_html/wp-content/plugins/webappick-product-feed-for-woocommerce/includes/classes/class-woo-feed-products-v3.php(1399): Woo_Feed_Products_v3->description(Object(WC_Product_Variation))
#1 /home/bookpoin/public_html/wp-content/plugins/webappick-product-feed-for-woocommerce/includes/classes/class-woo-feed-products-v3.php(580): Woo_Feed_Products_v3->getAttributeValueByType(Object(WC_Product_Variation), 'description', 'description')
#2 /home/bookpoin/public_html/wp-content/plugins/webappick-product-feed-for-woocommerce/includes/classes/class-woo-feed-products-v3.php(485): Woo_Feed_Products_v3->process_attributes(Object(WC_Product_Variation))
#3 /home/bookpoin/public_html/wp-content/plugins/webappick-product-feed-for-woocommerce/includes/feeds/class-woo-feed-facebook.php(92) in /home/bookpoin/public_html/wp-content/plugins/webappick-product-feed-for-woocommerce/includes/classes/class-woo-feed-products-v3.php on line 1780

2021-09-14T11:08:39+00:00 CRITICAL Uncaught Error: Call to a member function get_description() on bool in /home/bookpoin/public_html/wp-content/plugins/webappick-product-feed-for-woocommerce/includes/classes/class-woo-feed-products-v3.php:1780
Stack trace:
#0 /home/bookpoin/public_html/wp-content/plugins/webappick-product-feed-for-woocommerce/includes/classes/class-woo-feed-products-v3.php(1399): Woo_Feed_Products_v3->description(Object(WC_Product_Variation))
#1 /home/bookpoin/public_html/wp-content/plugins/webappick-product-feed-for-woocommerce/includes/classes/class-woo-feed-products-v3.php(580): Woo_Feed_Products_v3->getAttributeValueByType(Object(WC_Product_Variation), 'description', 'description')
#2 /home/bookpoin/public_html/wp-content/plugins/webappick-product-feed-for-woocommerce/includes/classes/class-woo-feed-products-v3.php(485): Woo_Feed_Products_v3->process_attributes(Object(WC_Product_Variation))
#3 /home/bookpoin/public_html/wp-content/plugins/webappick-product-feed-for-woocommerce/includes/feeds/class-woo-feed-facebook.php(92) in /home/bookpoin/public_html/wp-content/plugins/webappick-product-feed-for-woocommerce/includes/classes/class-woo-feed-products-v3.php on line 1780
    Plugin Contributor Mrinal Haque

    (@mrinal013)

    9 months, 2 weeks ago

    Hello @rahibhasan999 , @impressionestudio , @jomateix

    Please try to change the output type to CDATA

    https://prnt.sc/1s5v375

    Let us know further.

    impressionestudio

    (@impressionestudio)

    9 months, 2 weeks ago

    I tried the solution you suggested, but it didn’t work.
    I tried only CDATA, then GENERAL and CDATA, also tried UTF-8 Encode but the problem remains.
    I did the above changes only to the attributes that have non English characters.

    Plugin Contributor Mrinal Haque

    (@mrinal013)

    9 months, 2 weeks ago

    Hello @impressionestudio

    Please change the output type to UTF-8 Encode.
    Here is screenshot: https://monosnap.com/file/5DnIcTknrOUGRvDUoLKLc03XXdFI60

    Let us know further.

    Plugin Author Ohidul Islam

    (@wahid0003)

    9 months, 2 weeks ago

    Hi @impressionestudio @rahibhasan999 @jomateix

    This issue has been solved. Please update the plugin to its latest version 4.4.24.

    Thread Starter jomateix

    (@jomateix)

    9 months, 2 weeks ago

    Thanks for quickly solving the issue.
    Cheers!

    impressionestudio

    (@impressionestudio)

    9 months, 2 weeks ago

    Yes, it is working now. Thank you!

Viewing 12 replies - 1 through 12 (of 12 total)
  • The topic ‘v 4.4.23 Breaks Product Name Encoding’ is closed to new replies.

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