Support » Plugin: Widget Options - Add Context To WordPress Widgets » v 3.7.10 update causes all Hide/Show information to be lost

  • Resolved ktsiterip

    (@ktsiterip)


    Hi there!
    Firstly a massive thanks for this great plugin, which we have used for many years!
    So, our problem:
    Just updated to v3.7.10
    When I do so, all our Hide/Show conditions – ie show widget on specific page, show widget only on mobile disappear, so that all widgets now display everywhere
    ie a widget that we had ‘disabled/hidden’ by saying do not display on mobile/desktop/tablet now appears
    Rolling back to Version 3.7.9 and all is back to normal

    Any ideas?

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author Mej de Castro

    (@mej)

    Hi @ktsiterip

    Thank you for reaching out and I’m sorry to hear about this. This is odd, we didn’t encounter this case nor our other users.

    Quick troubleshooting steps that might help:
    1. Please full back up your site.
    2. Clear all caches and deactivate caching plugin.
    3. Update the Widget Options plugin.
    4. Test is the same issue resurface.
    5. If not, please activate caching plugin.

    Thank you and please let me know how it goes.

    Regards,
    Mej

    Hello,

    I concur.
    I am having the same problem here. Used to work smoothly though.
    My “ticket” : https://wordpress.org/support/topic/wp-options-and-translatepress/

    Plugin Author Mej de Castro

    (@mej)

    Hi @elcondorito

    Can you confirm you don’t have any issues with /en/ before the upgrade?

    Thanks,
    Mej

    Thank you for your reply.

    I confirm.
    I have been using your plugin for more almost two years. I did not have any issues until lately.

    However I roll back (manually replacing 3.7.10 by 3.7.9), but it did not work out.

    See for yourself :
    For your own convenience, I added a simple HTML widget, normally dedicated for specific PAGE “quote of the day” in the sidebar.
    It tends to appear anywhere in English.
    It should not display on this post :
    https://parapente-mexico.com/en/carnet-de-bord/paragliding-november-big-flights/
    The “hide widget title” is also not working as I said.
    But that’s a mere trifle.

    Switch to French : it works normally : “Quote of the day” not shown.
    https://parapente-mexico.com/carnet-de-bord/novembre-gros-vols/

    On the specific page, where this sidebar should show (and only this one), the other two widgets (weather and related articles) now appear.

    To prevent this, I need to add some quick fixes, but I can’t do that on plugins that are not mine, and that not manageable in the long run.

    
    //within widget constructor 
    if( //fix the meteo widget appearing on ecole-parapente "pages" in english. 
    			(($post->post_type == "ecole-parapente")&&
    			(get_locale() == "en_GB"))
    			||
    			(is_page("creer")&&
    			(get_locale() == "en_GB"))
    		){
    			return; 
    		}

    `

    Thread Starter ktsiterip

    (@ktsiterip)

    Hi there!
    Thank you for the advice – unfortunately, same issue occurs when updating via your steps suggested below….
    We run Breeze and WP Redis cache if that is any help

    • This reply was modified 3 months, 3 weeks ago by ktsiterip.
    Plugin Author Mej de Castro

    (@mej)

    @ktsiterip Thanks for the update. We are working in progress to fix this issue. We will keep you posted.

    Thread Starter ktsiterip

    (@ktsiterip)

    Just to say that v3.7.11 causes the same issue

    Plugin Author Mej de Castro

    (@mej)

    Hi @ktsiterip

    We tested the plugin on our demo sites and did not encounter the same issue. In your case the plugin is probably having conflict with one of you plugins and/or theme. Will you be able to provide a staging site for us to troubleshoot?

    You may shoot over the details to support@widget-options.com and our team can review that with you!

    Thank you,
    Mej

    Plugin Author Mej de Castro

    (@mej)

    Hi @ktsiterip

    We haven’t heard from you in a while. We hope you managed to resolve the case and use the plugin without issues. We will mark the case as resolved now, in case you are still experiencing any difficulties you can always reply here with more details on the matter.

    Thank you,
    Mej

    Thread Starter ktsiterip

    (@ktsiterip)

    @mej
    Sorry for my late reply!
    It looks like with the latest update – 3.7.13 – the problem no longer occurs.
    Great News!
    Thanks for all your help and apologies again for my rudeness in being so late to reply!

    Plugin Author Mej de Castro

    (@mej)

    Great! Thank you for letting us know @ktsiterip 🙂

Viewing 12 replies - 1 through 12 (of 12 total)
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