Support » Plugin: Product Enquiry for WooCommerce » UTF-8 subject of email

  • Resolved Aris T.


    I use the free version of this plugin and when i setup the DEFAULT subject of email with Greek characters, the returning mail does not translate.
    Instead i see something like this: Ask details for a product =?UTF-8?B?zpXOm86
    Is there a solution for this problem?

    • This topic was modified 3 months, 1 week ago by Aris T..
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  • Plugin Author WisdmLabs


    HEy @tsopis

    Thank you for contacting us.

    We tested it on the local instance and didn’t find the issue. We require your WP-admin credentials and also the site URL to analyze the issue and get it resolved for you.

    Could you please raise a support ticket with all the details at our development team will get working on it immediately.

    Thread Starter Aris T.


    Admin access cannot be give. Our website is

    Plugin Author WisdmLabs


    Hey @tsopis

    We will need WP Credential to analyze the issue. Without it, we cannot find the cause of the issue.

    if you could provide us with a staging site or clone of your site using the Duplicator plugin, we can then create a local instance and debug the issue at our end without disturbing the live site 🙂

    Plugin Author WisdmLabs


    Hey @tsopis -8

    We tested the following issue in our plugin and we did not find any issues with UTF-8 in the latest version. I will be closing the ticket for now.

    If you are still facing any issue please contact our support team at they will assist in getting the issue resolved 🙂

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