Support » Plugin: DrawIt (draw.io) » UTF-8

  • Resolved alex666666

    (@alex666666)


    Good day,
    I can not import files in the plugin in WordPress.
    I always get the message that there is no UTF-8 file.

    In the online version on https://www.draw.io/ all files can be imported in html format.

    What am I doing wrong or what I need to adjust to in WP also can import the files?

    Thank you ever for quick help.

    Guten Tag,

    ich kann bei dem Plugin in WordPress keine Dateien Importieren.
    Ich bekomme immer die Meldung, dass es keine UTF-8 Datei ist.

    Bei der Onlineversion auf https://www.draw.io/ lassen sich alle Dateien Importieren auch im html Format.

    Was mache ich falsch oder was muss ich Einstellen um in WP auch die Dateien Importieren zu können ?

    Danke Euch schon einmal für eine schnelle Hilfe.

    Alexander Linde

    https://wordpress.org/plugins/drawit/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author assortedchips

    (@assortedchips)

    Hi Alexander,

    What kind of files are you trying to import? Can you provide a link to one that is not importing for you? I tried importing a few different types of images into the plugin and it is working fine for me.

    Hello,
    it is described as well as on top.
    I provide a diagramme and export around it later to be able to process further.
    Now I would like to call on the side WP the already provided diagramme again.
    So I import it and there comes the problem with the UTF-8 error message.
    How I can work on now permanently drawit diagrammes on my WordPress side in Backend ?
    Alexander

    Plugin Author assortedchips

    (@assortedchips)

    Hi Alexander,

    It sounds like you are having problems with the export and import features. These are handled entirely by the draw.io part of the tool – I suggest you submit a service request on their website.

    Good luck

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘UTF-8’ is closed to new replies.