Support » Plugin: WooCommerce Services » USPS Rates Returned Are Not Correct

  • Resolved lisabagg


    Hi, there!

    We are using WooCommerce Services to return rates for shipping.

    The problem is that the rates are coming in too high.

    I have the preferences set to discounted post office rates and shipping in one box.

    The client says:
    Our charges for media mail for 2 lbs is $3.13 + $1 handling and the cart should say $4.13 not $7.32. For priority mail to the zip code I used 45236, 2 lbs priority is $6.98 + $1 handling so shopping cart should say $7.98 priority not $15.10.

    For the purposes of testing, we are shipping from 41031 to 45236.

    Here are the rates being returned:

    Can you help me troubleshoot?

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Marcin



    It looks like you have two items in your cart and are getting about twice the price of what you expect.

    Do you have any packages configured under WooCommerce > Settings > Shipping > WooCommerce Services?

    Without the package definitions, WooCommerce Services will treat each product as an individual package.

    Hope this helps!

    • This reply was modified 1 year, 2 months ago by Marcin.

    Thank you so much! That fixed it. I really appreciate your help!

Viewing 2 replies - 1 through 2 (of 2 total)
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