Support » Plugin: WooCommerce Services » USPS Rates Returned Are Not Correct

  • Resolved lisabagg

    (@lisabagg)


    Hi, there!

    We are using WooCommerce Services to return rates for shipping.

    The problem is that the rates are coming in too high.

    I have the preferences set to discounted post office rates and shipping in one box.
    2018-08-23_18-38-02.png

    The client says:
    Our charges for media mail for 2 lbs is $3.13 + $1 handling and the cart should say $4.13 not $7.32. For priority mail to the zip code I used 45236, 2 lbs priority is $6.98 + $1 handling so shopping cart should say $7.98 priority not $15.10.

    For the purposes of testing, we are shipping from 41031 to 45236.

    Here are the rates being returned:
    2018-08-24_09-27-37.png

    Can you help me troubleshoot?

    Thank you!
    LBH

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Marcin

    (@robobot3000)

    Hi,

    It looks like you have two items in your cart and are getting about twice the price of what you expect.

    Do you have any packages configured under WooCommerce > Settings > Shipping > WooCommerce Services?

    Without the package definitions, WooCommerce Services will treat each product as an individual package.

    Hope this helps!

    • This reply was modified 1 year, 2 months ago by Marcin.

    Thank you so much! That fixed it. I really appreciate your help!

Viewing 2 replies - 1 through 2 (of 2 total)
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