Support » Plugin: WooCommerce USPS Shipping Method Plugin » USPS Prices Way Too High

  • Resolved cms2043


    I have the USPS Basic plugin. The problem I’m having is that the rates are coming in WAY too high. I’m having to refund customers hundreds of dollars for their orders due to shipping cost overage.

    I’ve taken all my weights down to .1 in order to help lower shipping rates (real weights are closer to 1 lb) but the prices are still too high.

    any other suggestions?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi,

    This due to the limitation of our basic plugin. In our USPS basic version, items are packed individually and sent to ups to get rates. Hence, if you have 5 items in your cart, it will calculate shipping for each item and will offer the total shipping rate.

    But in our premium version, you can configure your own boxes to pack multiple items into boxes. You can choose weight based shipping also.

    • This reply was modified 3 years, 4 months ago by Mickey.

    Hey Mickey, cms2043 was referring to the United States Postal Service (USPS) not United Parcel Service (UPS).

    I am having a problem with no rates showing up at all when using my USPS API ID, everything defaults back to my in-store comment in which customers are asked to email me for rates no matter what is ticked in the config page.

    Hi ballisticsman,

    Sorry for the delayed reply. We recommend you to turn on debug mode from plugin settings page. One you activate debug mode, then in your cart/checkout page API request and response will be printed.

    That will help you get the exact issue.

    • This reply was modified 3 years, 2 months ago by Mickey.
Viewing 3 replies - 1 through 3 (of 3 total)
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