Title: Using Telegram Live Agent
Last modified: June 19, 2026

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# Using Telegram Live Agent

 *  [johnnywalker2025](https://wordpress.org/support/users/johnnywalker2025/)
 * (@johnnywalker2025)
 * [2 weeks, 3 days ago](https://wordpress.org/support/topic/using-telegram-live-agent/)
 * Can anyone help me set up the **Live Agent via Telegram**?
 * I think the security plugin, **Kadence Security Basic**, (formerly known as Solid
   Security) is blocking the replies written in Telegram from appearing back in 
   the Chatbot.
 * The user’s question appears in Telegram but the replies does not appear back 
   in the Chatbot.
 * Do I need to add this webhook – – /wp-json/mxchat/v1/telegram-webhook – to the**
   Kadence Security **plugin, so the replies will appear in the chatbot, if so how?
 * Can anyone advised how I can solve this issue or what security plugin does not
   block the replies from Telegram.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [m4xw3ll](https://wordpress.org/support/users/m4xw3ll/)
 * (@m4xw3ll)
 * [1 week, 4 days ago](https://wordpress.org/support/topic/using-telegram-live-agent/#post-18947366)
 * MxChat’s Telegram Live Agent works in two directions. The visitor’s question 
   appearing in Telegram is MxChat calling _out_ to Telegram — that’s why it works.
   The agent’s reply coming _back_ into the chat widget relies on Telegram’s servers
   POSTing to your site at `[https://YOURSITE/wp-json/mxchat/v1/telegram-webhook](https://yoursite/wp-json/mxchat/v1/telegram-webhook)`.
   That’s an inbound, unauthenticated REST request — and Kadence Security can restrict
   the WordPress REST API to logged-in users, which blocks Telegram’s callback before
   MxChat ever sees it. So inbound works, replies don’t — exactly your symptom.
 * **Fix:** In WordPress admin → Security (Kadence/Solid Security) → find the **
   REST API** setting (under WordPress Tweaks / Advanced). It’s almost certainly
   set to **Restricted** — change it to **Default**. Its REST control is all-or-
   nothing (no per-route allowlist in the basic tier), so Default is what lets Telegram
   through. Also make sure no “Hide Backend” or firewall rule is blocking `/wp-json/`
   from outside.
 *  Thread Starter [johnnywalker2025](https://wordpress.org/support/users/johnnywalker2025/)
 * (@johnnywalker2025)
 * [1 week, 4 days ago](https://wordpress.org/support/topic/using-telegram-live-agent/#post-18947602)
 * My **REST API**  is already set to **Default** – so this can not be the reason
   why messages are not appearing

Viewing 2 replies - 1 through 2 (of 2 total)

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 * [MxChat - AI Chatbot & Content Generation for WordPress](https://wordpress.org/plugins/mxchat-basic/)
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 * 2 replies
 * 2 participants
 * Last reply from: [johnnywalker2025](https://wordpress.org/support/users/johnnywalker2025/)
 * Last activity: [1 week, 4 days ago](https://wordpress.org/support/topic/using-telegram-live-agent/#post-18947602)
 * Status: not resolved