Support » Plugin: Jetpack by WordPress.com » Using Jetpack on a Staging Site

  • Resolved ecabral

    (@ecabral)


    Hi!

    I’m trying to set up Jetpack on a staging site (using WP Staging plugin). I followed the instructions here and edited my wp-config:

    https://jetpack.com/support/staging-sites/

    I’m seeing the “You are running Jetpack on a staging server.” infobox, but I’m also seeing this other message: “The registration secrets sent by your site do not match the ones the Jetpack server has on record.” Hence, I’m not being able to use/set up Jetpack.

    What am I doing wrong?

    Thanks!

    Eva

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support lizkarkoski

    (@lizkarkoski)

    Hi Eva –

    Could you post your site URL here, so I can have a look?

    If you want it to remain private, you can also contact us via this contact form:
    Contact Support

    Hi @lizkarkoski,

    thanks for your message!

    The staging site is private as it’s undergoing development. Because of that I did try to contact Jetpack support via the form before coming to this forum, but I just keep going round in loops in https://jetpack.com/contact-support/ (I log in > get redirected to https://jetpack.com/contact-support/ > log in again > repeat ad eternum… 🙁 ). I cannot post.

    Is there a support email address I can contact you at? Or a different contact form?

    Thanks!

    Plugin Support lizkarkoski

    (@lizkarkoski)

    Hi –

    Yikes. Lets see if we can get this fixed up.

    Are you signed in to your WordPress.com account when trying to use the form? What happens if you try it from a different browser?

    Hi,

    yes, I was signed in. This happened in Chrome on Mac. Switched to Safari and can use the form, so sent an email to support.

    Thanks!

    Plugin Support lizkarkoski

    (@lizkarkoski)

    Awesome! I’m happy that worked. Do you know off hand if you have any browser extensions enabled in Chrome – it’s possible one of those were causing issues.

    We answer these requests in the order they come in to us. You should hear soon.

    Plugin Support pmciano

    (@pmciano)

    @ecabral

    Since we’re addressing this issue via a private support request, we’re marking it as resolved.

    @ecabral @pmciano Can you post the solution to this?

    @renehermi – no solution from my side… This never got fixed for me, so I gave up JetPack.

    I am sorry to hear Eva. I’ve assumed you received a solution in the meantime. As I am the developer of WP Staging this was in my own interest.

    Have a great holiday season.

    René

    @ecabral

    Even though you do not use jetpack any longer I want to provide a solution for you which I’ve got from jetpack support:

    With WP Staging Access permission restricted, WordPress.com cannot connect to your site. To resolve this you can do:

    – Disabled access permission in WP Staging plugin.

    – Connect Jetpack to your account

    – Re-enabled access permission in WP Staging plugin

    Jetpack seems to be enabled now.

    Cheers
    René

Viewing 10 replies - 1 through 10 (of 10 total)
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