[resolved] users unable to log in - when others can using their username/password (2 posts)

  1. bestfoot
    Posted 9 years ago #

    I have two users who cannot log in from their computer. I can log in fine using their username and password. I suspect that there is a problem with either their machine or their network/firewall/something settings. Other users are logging in just fine.

    We have gone over assuring that they are case sensitive.

    Any suggestions?

    I created a brand new account for this person manually just to be sure the account was good.

    One user says:
    I enter the username and password on the first log-in page [I put a log-in box on sites main page], I get a second log-in box [the regular wordpress log-in page] that says "Word Press - Microsoft Internet Explorer" that asks for a username and password, I re-enter it, and the "Word Press" box re-appears asking again for a username and password.

  2. Kafkaesqui

    Posted 9 years ago #

    If this was a mistake on their part (or with case sensitivity), they'd be getting an error message on the login page. Sounds to me more like an issue with cookies in their IE setup.


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