User's role stays the same after expiration date

  • Hi,

    I have membership site that was using the “members” plugin. We recently added S2Member but I’m having an issue.

    When we set up the “members” plugin, we had two roles: Paid Member & Subscriber.

    When my programmer set up S2Member, he created new roles: Level 1, Level 2, Level 3 but didn’t set up a level 0 role. He told me that when a member’s account expired, their role would change from Level (1,2,3) to subscriber. Unfortunately, the user’s role is not changing.

    Any ideas why the user’s role isn’t changing when their account expires?


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