Support » Fixing WordPress » Users Page not loading

  • learningtheharp

    (@learningtheharp)


    Hello,

    One of our employees who has an administrator account on our site is not able to load the “All Users” Page from the WordPress backend. At the moment all other users with the Administrator role are able to load the Users page.
    Is there any advice on how to get this to work for this one person? This is not a plugin problem but an issue we are having with the WordPress users page.
    Thank you,
    Lindsay

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Seba Ocano

    (@sebaocano)

    Hi @learningtheharp, I suggest you to check on the database the permissions of the user with the problem and compare it with another user that has no problems.

    Also check the wp_usermeta table with the user ID and check if it has this values, as example here the user id is 13:

    meta_key: this should be wp_capabilities
    meta_value: insert this: a:1:{s:13:”administrator”;s:1:”1″;}

    later, check other record with:

    meta_key: this should be wp_user_level
    meta_value: 10

Viewing 1 replies (of 1 total)
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