Support » Plugin: Ultimate Member - User Profile, Registration & Membership Plugin » Users not having a role and not going into pending

  • Hi,

    We are using UM to handle user registration on our bitnami WordPress, EC2 instance.

    At the registration page, on submit we expect all user sign ups to go into a bucket awaiting admin approval before membership is granted. This is currently not happening and was fine before the recent update.

    They’re neither going into the auto approve bucket or in the pending bucket, we have also set the default user role to subscriber but again this is being ignored as their role is set to none when they register.

    Thanks in advance

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  • It sounds like you need to assign a role to your form and then change the role settings in wordpress. Here is how you can do that.

    On your form, on the right hand side, is a “customize this form” widget. On the dropdown menu underneath, select “yes” to add custom settings to the form.

    An “assign role to this form” dropdown menu should appear. Select the role you wish to add to the form, in your case subscriber.

    Now go onto the user roles section of Ultimate member dashboard and select subscriber. Scroll down and change the registration status to “require admin review”

    Hope this helps


Viewing 1 replies (of 1 total)
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