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Email Before Download
[resolved] Users not getting email (6 posts)

  1. ParamasivanPN
    Member
    Posted 1 year ago #

    I configured several times the "Email Before Download" and "Download Monitor (v3.3.6)" but still the users are not getting the email for the download link. Also in the "Click to export the Email Before Download log as a .CSV file" email and username are blank.

    The site is http://feelamazingwellness.com/free-copy/

    Any help?

    http://wordpress.org/plugins/email-before-download/

  2. mandsconsulting
    Member
    Plugin Author

    Posted 1 year ago #

    Hi ParamasivanPN,
    We have tested the form on the right sidebar and it seems to be working fine. If you are referring to the form on the bottom of the page, that does not seem to be generated by ebd.
    as for the CSV, the issue may not be generating properly because users were filling out the wrong form.

  3. ParamasivanPN
    Member
    Posted 1 year ago #

    Hi,

    I am referring the form on the right side bar only. Only website owner is getting the email for the form submitted results (name and email). In the plugin delivery format I have chosen "Send email" but the users are not getting the download link email.

    Any help?

  4. mandsconsulting
    Member
    Plugin Author

    Posted 1 year ago #

    Hi ParamasivanPN,
    Our team tested it and we all received emails. You said that you chose "Send Email" but you also chose "as attachment". Because of this, we received the file attached to the email body and there is no download link

  5. ParamasivanPN
    Member
    Posted 1 year ago #

    Yes, there have been issues with the settings in 3 plugins. Now resolved. Thank you very much for your plugin.

  6. ParamasivanPN
    Member
    Posted 1 year ago #

    Thank you

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