Support » Plugin: Private groups » Users need to refresh/reload page to see private group

Users need to refresh/reload page to see private group

  • Resolved Jim

    (@jwmc)


    2 months, 2 weeks ago

    So far all of us using a private group have found that, after logging in, we don’t see it. Only by refreshing the page does it become visible. This is happening on more than one type of browser.

    Is this expected behavior? Is there any way to address it? People are not figuring this out on their own so it tends to increase frustration with using the forum.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Robin W

    (@robin-w)

    2 months, 1 week ago

    can only suggest it is a caching issue – what caching software are you using ?

    Jim

    (@jwmc)

    2 months, 1 week ago

    It’s WP-Optimize. Yes, that’s a good idea. I’ll exclude that page from caching and see if that takes care of it. Thanks.

    Jim

    (@jwmc)

    2 months, 1 week ago

    Spoke too soon. I forgot I had already excluded that page from caching on the server, and I confirmed that it is not cached.

    Could everyone’s browser be caching it? But if so, wouldn’t this happen to everyone using the plugin?

    Going back and forth to another page doesn’t do it. It has to be refreshed.

    Plugin Author Robin W

    (@robin-w)

    2 months, 1 week ago

    hmmm…. so a browser refresh works for that user, but not everyone else? ie each user sees this? if so then we can be fairly certian it is a browser event, not a server caching event.

    • This reply was modified 2 months, 1 week ago by Robin W.
    Jim

    (@jwmc)

    2 months, 1 week ago

    Each user has to refresh to see the private forum. Even logging in as admin (not a group member) I have to refresh to see it.

    I take it this is not the general experience with the plugin?

    Since the admin has the same issue, I tried the Troubleshooting tool with 2020 theme and only bbPress and bbP Private Groups activated. Didn’t change anything – still couldn’t see the forum when I browse to the forums page (without refreshing).

    Plugin Author Robin W

    (@robin-w)

    2 months, 1 week ago

    not one I’ve seen before

Viewing 6 replies - 1 through 6 (of 6 total)
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