Support » Fixing WordPress » Users/Members disappeared

  • Resolved Mariam Nahapetyan

    (@mnahapetyan)


    On 20-th of January I have created/registered a test user in my wordpress/woocommerce based webshop. Yesterday I noticed that the user is gone and only me (the administrator of the site) is on the users list. I checked database and did not find out the test user in wp_users table as well. So it is completely gone. I thought that my site is hacked, but it’s not the case (checked with hosting support).

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Hello Mariam Nahapetyan,

    Greetings..!

    Last time when developer has replaced database from local server to live server? Sometimes its happen while database will replaced.

    I have found out which plugin (I have 50) causes the issue. I reverted my website one week back (I had a backup fortunately) and started to activate all installed plugins one by one and checking after certain plugin activation the users list. The plugin “WooCommerce Germanized” causes the problem. I checked after activation of that plugin that my pure customer is gone. So I will contact with the plugin author now.

    Just for information Plugin author answer:

    by default Germanized does not delete any customers. Did you activate our DOI setting (double opt in)? Did you check the deletion option? Some (un-activated) customers will be deleted after x days?

    Ok thanks for the inform 🙂

    thomastrumm

    (@thomastrumm)

    Hi @mnahapetyan,

    i have exactly the same issue in my shop system, users disappeared, almost 14 Days after registration. After deactivationg Germanized Pro they are finally staying. Did you found a solution for this issue?

    Best
    Thomas

    I have the same problem. Last week I added WooCommerce and YITH (catalog mode). All seemed fine. Today, I log in and I no longer see (in the sidebar) ‘Appearance’ (with theme and such), Plugins, WooCommerce, User Admin, Theme admin (maybe more, but those I remember using before and they are all gone). I fear the site/account was hacked and I’m no longer admin, only user. Is that possible???

    I have an online business/brand called 50P (https://www.50phumanity.com), that I’ve launched to promote humanitarian causes and break down false divides between people.

    Sometime around Sunday December 15th 2019, maybe a few days before, about 10 of my 20 Users (all with Subscriber roles) disappeared from my site and the site’s database. I had not done any work on the site during the week prior.

    One of the Users I lost was a former Administrative User that I had downgraded to a Subscriber role. Unfortunately I had previously used that User to produce most of the site’s framework. Subsequently, that User’s content disappeared with the user.

    To make matters worse, my nightly backup service was suspended at the end of October due to memory overuse, without my knowledge.

    Fortunately I was able to recover the lost pages made by the lost User by pulling them out of the page trash, which was enough to recover most of my work.

    After the User loss, HostGator (I know, not the greatest host) convinced me to sign up for a SiteLock membership with engineering support. SiteLock determined that there was no sign of malware, bot attacks, or hacks.

    Interestingly, on December 23rd, I was updating some settings in the Jetpack Plugin and yet one more of my Subscriber Users disappeared. No idea what I did to cause this, but I suppose that could be telling.

    Being a designer and not a developer I can’t be sure what’s going on, but I know enough to guess that it’s probably a plugin conflict that causing the User disappearance.

    At this point ALL of my subscriber users are gone… seemingly at random (only Admins and an Author remain). It was impossible to determine why this was happening by disabling plugins or switching my theme because I cannot force it to happen. Really frustrating.

    Does anyone have any thoughts? I’m at a loss and have spent all of my personal savings (retirement included) developing this business over the last year. I want to get business rolling, but if User profiles continue disappearing it’s going to be difficult.

    Below is a list of the plugins I’m running. I know it’s a lot, but I’ve thinned it out as much as I can for now.

    I really need to pay a developer to clean the site up, but that requires money, which I don’t currently have so I’m stuck.

    Anyhow, maybe the plugin list will provide some clues that one of you out there will pick up on.

    Ad Inserter
    All In One WP Security
    Autoptimize
    bbp style pack
    bbP topic count
    bbPress
    Broken Link Checker
    Custom CSS and Javascript
    Disable Gutenberg
    Extended Widget Options
    Google Analytics Dashboard for WP (GADWP)
    Google Language Translator
    iframe
    Insert Headers and Footers
    Jetpack by WordPress.com
    Login Logout Register Menu
    MC4WP: Mailchimp for WordPress
    myCRED
    Ninja Forms
    CF Page or Post Duplicator
    PW WooCommerce Bulk Edit Pro
    Quick Page/Post Redirect Plugin
    Rating-Widget: Star Review System
    Really Simple SSL
    Search Exclude
    Page Builder by SiteOrigin
    Smart Slider 3
    SiteOrigin Widgets Bundle
    User Registration Advanced Fields
    User Registration Field Visibility
    User Registration Geolocation
    User Registration MailChimp
    User Registration Profile Connect
    User Registration Social Connect
    User Registration WooCommerce
    User Registration
    User Role Editor
    W3 Total Cache
    WooCommerce Breadcrumbs
    WooCommerce
    WooSidebars
    WZone – WooCommerce Amazon Affiliates
    Yoast SEO
    WP File Manager
    WP Show Posts

    Thoughts, anyone?

Viewing 8 replies - 1 through 8 (of 8 total)
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