Title: subsite user cant upload image Last modified: August 19, 2016 --- # subsite user cant upload image * [faycomar](https://wordpress.org/support/users/faycomar/) * (@faycomar) * [15 years, 4 months ago](https://wordpress.org/support/topic/users-media-upload-issue/) * the problem is when subsites in subdomains users uploads an image, the upload directory blogs.dir/blogid/files cant be created automatically. i meam the directory“ files”. the bligs.dir is created blogid is created but files is not permissions are 777 this is the error i get [http://i53.tinypic.com/ejy0zd.png](http://i53.tinypic.com/ejy0zd.png) Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/topic/users-media-upload-issue/page/2/?output_format=md) [→](https://wordpress.org/support/topic/users-media-upload-issue/page/2/?output_format=md) * [Andrea Rennick](https://wordpress.org/support/users/andrea_r/) * (@andrea_r) * [15 years, 4 months ago](https://wordpress.org/support/topic/users-media-upload-issue/#post-2023942) * Then fix the ownership on the folders. * basically, it’s not a WP issue – it;s a server-side one. you need to figure out the right combo of group/owner and permissions so it will happen automatically. * Thread Starter [faycomar](https://wordpress.org/support/users/faycomar/) * (@faycomar) * [15 years, 4 months ago](https://wordpress.org/support/topic/users-media-upload-issue/#post-2023965) * excuse me but i m wp beginner can you tell me what step to follow to fix it. * [dgilmour](https://wordpress.org/support/users/dgilmour/) * (@dgilmour) * [15 years, 4 months ago](https://wordpress.org/support/topic/users-media-upload-issue/#post-2023993) * Your next steps will depend on the access you have to your server. If you have command line access, it’ll be different from a control panel. But before that, it sounds like you may need to get your head round Linux file ownership and protection. Many Linux web sites will help you with that. * [schmuckfan](https://wordpress.org/support/users/schmuckfan/) * (@schmuckfan) * [15 years, 4 months ago](https://wordpress.org/support/topic/users-media-upload-issue/#post-2024028) * I had this issue too some weeks ago. I changed some settings to control panel and then it was working correctly. * Thread Starter [faycomar](https://wordpress.org/support/users/faycomar/) * (@faycomar) * [15 years, 4 months ago](https://wordpress.org/support/topic/users-media-upload-issue/#post-2024055) * [@schmuckfan](https://wordpress.org/support/users/schmuckfan/) please can you tell me how did you fix it because i m lost now.all my works depends on this. * [Andrea Rennick](https://wordpress.org/support/users/andrea_r/) * (@andrea_r) * [15 years, 4 months ago](https://wordpress.org/support/topic/users-media-upload-issue/#post-2024114) * You could ask your host to help out? * Thread Starter [faycomar](https://wordpress.org/support/users/faycomar/) * (@faycomar) * [15 years, 4 months ago](https://wordpress.org/support/topic/users-media-upload-issue/#post-2024172) * i asked my hosting provider he told me its a SAFE_MODE issue and he deactivate the SAFE_MODE in PHP but the probleme is stil there. * Moderator [Ipstenu (Mika Epstein)](https://wordpress.org/support/users/ipstenu/) * (@ipstenu) * 🏳️‍🌈 Advisor and Activist * [15 years, 4 months ago](https://wordpress.org/support/topic/users-media-upload-issue/#post-2024185) * It’s not Safe Mode. I mean, in PART it’s possibly why the folders didn’t get created right, but it’s not gonna fix what’s broken 😉 * If there’s nothing in blogs.dir/blogid for that site, I would delete the blogid folder (or rename it blogid-old) and see if it can recreate on the fly. * Thread Starter [faycomar](https://wordpress.org/support/users/faycomar/) * (@faycomar) * [15 years, 4 months ago](https://wordpress.org/support/topic/users-media-upload-issue/#post-2024186) * when i rename or delete the blogid folder another blogid is recreated when upload. * the probleme is in the folder “files” located blogs.dir/blogid/**files** this folder is not created automatically when uploading image. * Moderator [Ipstenu (Mika Epstein)](https://wordpress.org/support/users/ipstenu/) * (@ipstenu) * 🏳️‍🌈 Advisor and Activist * [15 years, 4 months ago](https://wordpress.org/support/topic/users-media-upload-issue/#post-2024188) * Right, the blogid/files folder SHOULD be created via the same process. That is, when you run an upload, it should make Both. * Check the folder permissions on blogs.dir AND blogid. * Are they the same? * Thread Starter [faycomar](https://wordpress.org/support/users/faycomar/) * (@faycomar) * [15 years, 4 months ago](https://wordpress.org/support/topic/users-media-upload-issue/#post-2024189) * yes they are the same on 777. i tried a way that makes me uploading whit no probleme but i dont know if its correct or no beceuse i edited the code in wp- includes/ms-default-constants.php in line28 i deleted {$wpdb->blogid}/files/ and it worked fine but i think this is not correct it will affect other things. * Moderator [Ipstenu (Mika Epstein)](https://wordpress.org/support/users/ipstenu/) * (@ipstenu) * 🏳️‍🌈 Advisor and Activist * [15 years, 4 months ago](https://wordpress.org/support/topic/users-media-upload-issue/#post-2024190) * What about the OWNERS and GROUPS of the folders? * > wp-includes/ms-default-constants.php in line28 i deleted {$wpdb->blogid}/files/ > and it worked fine but i think this is not correct it will affect other things. * Yeah, that’s a bad idea 🙂 * Thread Starter [faycomar](https://wordpress.org/support/users/faycomar/) * (@faycomar) * [15 years, 4 months ago](https://wordpress.org/support/topic/users-media-upload-issue/#post-2024194) * the OWNERS and GROUPS for : blogs.dir is 889 885 blogid is 99 99 after i ask my hos provider to turn off SAFE_MODE. files is not created. * Moderator [Ipstenu (Mika Epstein)](https://wordpress.org/support/users/ipstenu/) * (@ipstenu) * 🏳️‍🌈 Advisor and Activist * [15 years, 4 months ago](https://wordpress.org/support/topic/users-media-upload-issue/#post-2024195) * I think that’s the issue right there. Owners and groups should be the same for blogs.dir as blogid. * Thread Starter [faycomar](https://wordpress.org/support/users/faycomar/) * (@faycomar) * [15 years, 4 months ago](https://wordpress.org/support/topic/users-media-upload-issue/#post-2024207) * should i contact the host provider to fix it or i can do it from my cpanel or ftp client???? Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/topic/users-media-upload-issue/page/2/?output_format=md) [→](https://wordpress.org/support/topic/users-media-upload-issue/page/2/?output_format=md) The topic ‘subsite user cant upload image’ is closed to new replies. * In: [Networking WordPress](https://wordpress.org/support/forum/multisite/) * 16 replies * 5 participants * Last reply from: [Andrea Rennick](https://wordpress.org/support/users/andrea_r/) * Last activity: [15 years, 4 months ago](https://wordpress.org/support/topic/users-media-upload-issue/page/2/#post-2024209) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics