Support » Plugin: Woocommerce User Email Verification » Users don’t get verified unless logged in

  • HossamHossny

    (@hossamhossny)



    Users don’t get verified unless logged in, a user register and receives the email.. he then click the verification link and get the login page. Once he logs in he gets an error message “you need to verify your email” with the option of re-sending a verification link.

    This time once the user click the 2nd verification link he gets redirected to the login page with “your email has been verified”.

    I am using this plugin to protect a Woocommerce registration page, not the normal WordPress registration/login page.

    Kindly advise how to troubleshoot this.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author XLPlugins

    (@xlplugins)

    Hello HossamHossny

    Can you please raise a ticket from here -> http://prntscr.com/htbokp
    Please provide your site URL and wp-admin login details. It will be a lot easier for me to debug the issue with wp-admin details.

    Thanks

    HossamHossny

    (@hossamhossny)

    I can see that you have released an update fixing some session and authorization issues. Can you confirm that your update has fixed the problem I reported, or was the problem I reported one of a kind and no plugin user has experienced before?

    I hope plugin vendors understand that serious live sites does use WordPress and its plugins and they are not willing to share login details with a plugin developer so he can debug his own plugin issues. I personally believe it is insane to even ask.

    Thanks!

    Plugin Author XLPlugins

    (@xlplugins)

    Hi
    Please raise a ticket from here -> http://prntscr.com/htbokp
    This is our helpdesk.

    It seems that your case is specific. Sometimes the issue comes only with a specific plugin user, in that case, we ask for raising a ticket and providing the wp-details in the ticket. This helps us in finding the issue really fast.
    So kindly raise a ticket. It will be great if you can provide a video will all the plugin settings for every tab and the issue you are facing.

    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
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