Support » Fixing WordPress » Users disappearing

  • I have an online business/brand called 50P (https://www.50phumanity.com), that I’ve launched to promote humanitarian causes and break down false divides between people.

    Sometime around Sunday December 15th 2019, maybe a few days before, about 10 of my 20 Users (all with Subscriber roles) disappeared from my site and the site’s database. I had not done any work on the site during the week prior.

    One of the Users I lost was a former Administrative User that I had downgraded to a Subscriber role. Unfortunately I had previously used that User to produce most of the site’s framework. Subsequently, that User’s content disappeared with the user.

    To make matters worse, my nightly backup service was suspended at the end of October due to memory overuse, without my knowledge.

    Fortunately I was able to recover the lost pages made by the lost User by pulling them out of the page trash, which was enough to recover most of my work.

    After the User loss, HostGator (I know, not the greatest host) convinced me to sign up for a SiteLock membership with engineering support. SiteLock determined that there was no sign of malware, bot attacks, or hacks.

    Interestingly, on December 23rd, I was updating some settings in the Jetpack Plugin and yet one more of my Subscriber Users disappeared. No idea what I did to cause this, but I suppose that could be telling.

    Being a designer and not a developer I can’t be sure what’s going on, but I know enough to guess that it’s probably a plugin conflict that causing the User disappearance.

    At this point ALL of my subscriber users are gone… seemingly at random (only Admins and an Author remain). It was impossible to determine why this was happening by disabling plugins or switching my theme because I cannot force it to happen. Really frustrating.

    Does anyone have any thoughts? I’m at a loss and have spent all of my personal savings (retirement included) developing this business over the last year. I want to get business rolling, but if User profiles continue disappearing it’s going to be difficult.

    Below is a list of the plugins I’m running. I know it’s a lot, but I’ve thinned it out as much as I can for now.

    I really need to pay a developer to clean the site up, but that requires money, which I don’t currently have so I’m stuck.

    Anyhow, maybe the plugin list will provide some clues that one of you out there will pick up on.

    Ad Inserter
    All In One WP Security
    Autoptimize
    bbp style pack
    bbP topic count
    bbPress
    Broken Link Checker
    Custom CSS and Javascript
    Disable Gutenberg
    Extended Widget Options
    Google Analytics Dashboard for WP (GADWP)
    Google Language Translator
    iframe
    Insert Headers and Footers
    Jetpack by WordPress.com
    Login Logout Register Menu
    MC4WP: Mailchimp for WordPress
    myCRED
    Ninja Forms
    CF Page or Post Duplicator
    PW WooCommerce Bulk Edit Pro
    Quick Page/Post Redirect Plugin
    Rating-Widget: Star Review System
    Really Simple SSL
    Search Exclude
    Page Builder by SiteOrigin
    Smart Slider 3
    SiteOrigin Widgets Bundle
    User Registration Advanced Fields
    User Registration Field Visibility
    User Registration Geolocation
    User Registration MailChimp
    User Registration Profile Connect
    User Registration Social Connect
    User Registration WooCommerce
    User Registration
    User Role Editor
    W3 Total Cache
    WooCommerce Breadcrumbs
    WooCommerce
    WooSidebars
    WZone – WooCommerce Amazon Affiliates
    Yoast SEO
    WP File Manager
    WP Show Posts

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hallo 🙂

    That is quite a large number of plugins.
    I’m not sure if you are on the latest versions for all of your plugins – and that is not something you need to post here. If you aren’t though, you may want to consider updating, particularly any plugins that relate to privileges / capabilities [role management / user management].

    Since you are a designer and not a developer though, I understand that it can be really hard to vet plugins.

    I’m not sure if All In One WP Security has a delay on their firewall rules (WordFence does for free accounts). You may want to have a look at the various options out there to make sure that you have selected the best one for your specific needs: https://wordpress.org/plugins/search/firewall/

    • This reply was modified 5 months, 2 weeks ago by Carike.

    Thank you carike!

    Plugins, themes, and WordPress itself are all up to date. I currently have them set to auto-update.

    I’ve combed through my access logs since this user disappearance issue arose in December, and was able to determine when lost users were active, but not when they disappeared.

    All In One WP Security’s firewall function is turned OFF, as I’m currently using Site Lock as my main site security and firewall (which I signed up for when this user issue started)… Although, I am running many of AIOWP’s other security functions.

    Right now I have a ticket open with Hostgator, who are conducting some more thorough log searches to see if they can correlate plugin updates or site changes with user drop-off.

    Really at a loss on this one… and I don’t want to start pushing out content and marketing the site if the user experience is crappy 🤷‍♂️.

    Just hoping the community can offer some ideas.

    Your thoughts are greatly appreciated!

Viewing 2 replies - 1 through 2 (of 2 total)
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