Title: Users can’t login using 2FA
Last modified: July 11, 2023

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# Users can’t login using 2FA

 *  Resolved [mattybrook](https://wordpress.org/support/users/mattybrook/)
 * (@mattybrook)
 * [3 years ago](https://wordpress.org/support/topic/users-cant-login-using-2fa/)
 * Hello, on one of my sites I have 2 users who are unable to login to the site 
   with their 2FA codes.
 * I have so far tested various potential issues, such as disabling recaptcha, resetting
   their 2FA codes, and are still unable to login.
 * Also their recovery codes haven’t worked either.
 * This issue is only affecting these 2 users, no other account has had any issues
   with 2FA being enabled.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [WFSupport](https://wordpress.org/support/users/wfsupport/)
 * (@wfsupport)
 * [3 years ago](https://wordpress.org/support/topic/users-cant-login-using-2fa/#post-16887546)
 * Thanks for reaching out. 
   Did you try having them switch to another authenticator
   like Google’s?Mia
 *  Thread Starter [mattybrook](https://wordpress.org/support/users/mattybrook/)
 * (@mattybrook)
 * [2 years, 12 months ago](https://wordpress.org/support/topic/users-cant-login-using-2fa/#post-16889631)
 * They’ve told me that they’re using the Microsoft Authenticator. Is this likely
   to cause an issue?
 * I’m not sure why the authenticator app being used would cause a problem.
 * Thanks,
   Matt
 *  [WFSupport](https://wordpress.org/support/users/wfsupport/)
 * (@wfsupport)
 * [2 years, 12 months ago](https://wordpress.org/support/topic/users-cant-login-using-2fa/#post-16889741)
 * I don’t think so but trying Google Authenticator has solved the issue for some
   people. 
   Mia
 *  Thread Starter [mattybrook](https://wordpress.org/support/users/mattybrook/)
 * (@mattybrook)
 * [2 years, 12 months ago](https://wordpress.org/support/topic/users-cant-login-using-2fa/#post-16894877)
 * Thanks for your help, I ran through the process with the user, and have deduced
   this was user error.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Users can’t login using 2FA’ is closed to new replies.

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 * 4 replies
 * 2 participants
 * Last reply from: [mattybrook](https://wordpress.org/support/users/mattybrook/)
 * Last activity: [2 years, 12 months ago](https://wordpress.org/support/topic/users-cant-login-using-2fa/#post-16894877)
 * Status: resolved