Hi andre.thomas,
There are a couple of reasons that the wordpress install might not be sending password resets. Mostly – it’s that the server probably isn’t configured to use (or allow) the php mail() function.
This function allows anonymous sending of email, so many hosts don’t go out of their way to enable it. With free trials and no customer supervision it can lead to easy abuse by spammers.
The best way to solve this (works for all platforms, and prevents you getting flagged as spam), is to use an SMTP relaying and authentication plugin (like this). This will require a mail server that allows relaying, such as a business google mail account – or another mail relaying service.
Steps:
- Take a backup of your site and database
- Install the plugin
- Configure the plugin with your SMTP credentials
- Log in to where your DNS is managed and ensure that the web server and the mail server you’ll be relaying the mail through is included in your SPF record
Once you’ve completed those steps, it should be working properly and not considered spam by the receiving mail server.
If you have followup questions, just let me know!
Ok, does me working with Active Directory hurt this at all? I work for the school district and the teacher passwords correspond with their normal logins for their computers. Everyone else can log in just fine.
It won’t affect the SMTP setup, but it may affect WordPress’ ability to reset their password as it keeps the user passwords in its’ database separate from active directory.
In order for it to reset the active directory password as well you’d need to have some other plugins set up (like this).
