Title: Users cannot subscribe from form.
Last modified: April 19, 2020

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# Users cannot subscribe from form.

 *  Resolved [johndalt](https://wordpress.org/support/users/johndalt/)
 * (@johndalt)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/users-cannot-subscribe-from-form/)
 * Hi there,
 * We got a couple of emails from people who tried to subscribed but got no confirmation
   email. We tried ourselves to subscribe with a different email but nothing happens.
   No spinning image, no message, nothing. In fact, the email we enter is greyed
   out.
 * Any assistance would be appreciated. Thanks in advance,
    John
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fusers-cannot-subscribe-from-form%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [vaksupport](https://wordpress.org/support/users/vaksupport/)
 * (@vaksupport)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/users-cannot-subscribe-from-form/#post-12702845)
 * Hello John,
 * Can you please try deactivating other plugins, check if the subscription form
   works and re-activate each of them? We think there is a plugin conflict.
 *  Thread Starter [johndalt](https://wordpress.org/support/users/johndalt/)
 * (@johndalt)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/users-cannot-subscribe-from-form/#post-12720855)
 * Hi there,
 * Thanks for the reply. I have deactivated all plugins and checked everything, 
   nothing worked. Cleared browser cache also without results.
 * As a side note, I noticed that (with or without other plugins active) when I 
   click on subscribe on the bottom left of the window I see “waiting for facebook…”
   appearing briefly.
 * Any ideas? Thanks.
 *  Thread Starter [johndalt](https://wordpress.org/support/users/johndalt/)
 * (@johndalt)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/users-cannot-subscribe-from-form/#post-12733178)
 * Hi guys,
 * Any news about the above?
 * John
 *  [vaksupport](https://wordpress.org/support/users/vaksupport/)
 * (@vaksupport)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/users-cannot-subscribe-from-form/#post-12736156)
 * Hello John,
 * We’re sorry that the issue persists. We’re sorry for not responding back to you
   in a timely fashion.
 * Can you please report the issue through our [contact page](https://www.icegram.com/contact)
   so that we can better help you by directly accessing your website?
 *  Thread Starter [johndalt](https://wordpress.org/support/users/johndalt/)
 * (@johndalt)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/users-cannot-subscribe-from-form/#post-12736773)
 * No worries, thank you very much!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Users cannot subscribe from form.’ is closed to new replies.

 * ![](https://ps.w.org/email-subscribers/assets/icon-256x256.png?rev=2274172)
 * [Email Subscribers & Newsletters - Email Marketing, Post Notifications & Newsletter Plugin for WordPress](https://wordpress.org/plugins/email-subscribers/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/email-subscribers/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/email-subscribers/)
 * [Active Topics](https://wordpress.org/support/plugin/email-subscribers/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/email-subscribers/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/email-subscribers/reviews/)

 * 5 replies
 * 2 participants
 * Last reply from: [johndalt](https://wordpress.org/support/users/johndalt/)
 * Last activity: [6 years, 1 month ago](https://wordpress.org/support/topic/users-cannot-subscribe-from-form/#post-12736773)
 * Status: resolved