Users cannot see the login page

  • Resolved Nathan

    (@nathan1776)


    3 years, 10 months ago

    Hi

    One of my users with a dynamic IP cannot stay logged in.
    How can I resolve this issue?

    I do not mind lowering my security settings. But nothing seems to work.

    The only way I can currently let him in again is after he messages me that he can’t even see the login page >> I disable the plugin >> he logs in and I re-enable the plugin.

    Whitelisting does not help unless I add it before he tries to log in. But sometimes it still does not work.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter Nathan

    (@nathan1776)

    3 years, 10 months ago

    Support?

    Plugin Author gioni

    (@gioni)

    3 years, 9 months ago

    Hi! Use the Activity log for troubleshooting. Check all events related to the user. Know more: https://wpcerber.com/troubleshooting-login-issues/

    Thread Starter Nathan

    (@nathan1776)

    3 years, 6 months ago

    When a user is trying to access /wp-admin it does not work but /wp-login.php works! I believe it’s a redirect issue. wp-admin is actually “requesting” wp-login.php ? against the setting on wp-cerber?

    The only way to fix it that I know of is to add them to the whitelist and let them log in while the plugin is disabled.

    • This reply was modified 3 years, 6 months ago by Nathan.
    • This reply was modified 3 years, 6 months ago by Nathan.
    • This reply was modified 3 years, 6 months ago by Nathan.
    Plugin Author gioni

    (@gioni)

    3 years, 6 months ago

    Go to the “Main Settings” tab and turn off this setting: “Disable dashboard redirection”.

    Thread Starter Nathan

    (@nathan1776)

    3 years, 6 months ago

    Hi Gregory

    This was not enough. I needed to disable this one as well:
    “Request wp-login.php —- Immediately block IP after any request to wp-login.php”

    Does this make sense?

    Otherwise, I can’t access it.

Viewing 5 replies - 1 through 5 (of 5 total)

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