Title: Users cannot see attachments
Last modified: December 2, 2021

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# Users cannot see attachments

 *  Resolved [yali6027](https://wordpress.org/support/users/yali6027/)
 * (@yali6027)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/users-cannot-see-attachments/)
 * Hi All,
    I am using the free version of Awesome support ticketing system, and
   implemented it on my website. When I create a ticket for a user, and then attach
   a file, they can see the message but unable to see the attachment. I tried to
   resolve the issue with capabilities.. but with no luck!
 * FYI, I checked the “Do not mask the Attachment Links” option on advanced tab 
   of setting as well.. but still doesn’t work.
 * Any assistance through this would be really appreciated.
 * Cheers,
    Alex

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [sademhaj](https://wordpress.org/support/users/jahmedas/)
 * (@jahmedas)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/users-cannot-see-attachments/#post-15134305)
 * Hi [@yali6027](https://wordpress.org/support/users/yali6027/)
 * Could you please check if you are using the latest version of Awesome Support
   or not? Please also check the PHP version.
    I’d recommend backing up your site
   and updating to the Awesome Support Core plugin version 6.0.7.
 * If you have any questions, please don’t hesitate to ask.
 * Regards
 *  Thread Starter [yali6027](https://wordpress.org/support/users/yali6027/)
 * (@yali6027)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/users-cannot-see-attachments/#post-15138402)
 * Hi [@jahmedas](https://wordpress.org/support/users/jahmedas/)
    Thanks for the
   recommendations!
 * I updated Awesome Support to 6.0.7, but the issue is still here. My server PHP
   version is 7.4.26.
 * Any suggestion please?
 * Thanks,
    Alex
 *  [sademhaj](https://wordpress.org/support/users/jahmedas/)
 * (@jahmedas)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/users-cannot-see-attachments/#post-15149324)
 * Hi [@yali6027](https://wordpress.org/support/users/yali6027/)
 * Is it a specific user or all users, in general, who cannot see the attachment?
   I’d suggest you create a fresh user and check with it. Let me know the results.
 * Regards
 *  Plugin Author [Yeison Baron](https://wordpress.org/support/users/yeisonbp/)
 * (@yeisonbp)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/users-cannot-see-attachments/#post-15313453)
 * Hi,
 * Marking as solved, but if you still have issues, let us know.
 * Best Regards.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Users cannot see attachments’ is closed to new replies.

 * ![](https://ps.w.org/awesome-support/assets/icon-256x256.png?rev=1849681)
 * [Awesome Support - WordPress HelpDesk & Support Plugin](https://wordpress.org/plugins/awesome-support/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/awesome-support/#faq)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/awesome-support/unresolved/)
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 * 4 replies
 * 3 participants
 * Last reply from: [Yeison Baron](https://wordpress.org/support/users/yeisonbp/)
 * Last activity: [4 years, 4 months ago](https://wordpress.org/support/topic/users-cannot-see-attachments/#post-15313453)
 * Status: resolved