Title: Users Cannot Reset Password
Last modified: October 24, 2022

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# Users Cannot Reset Password

 *  Resolved [strash71](https://wordpress.org/support/users/strash71/)
 * (@strash71)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/users-cannot-reset-password/)
 * Hello there,
 * After enabling your plugin on my website, my users can no longer reset their 
   password.
 * Whenever they click the link in their email, they get a “Your password reset 
   link appears to be invalid. Please request a new link below.” error.
 * I am not entirely sure which part of the plugin is causing this, but we have 
   hide login enabled among other things, and I disabled the firewall and the error
   was still occurring.
 * I have read on other forums that changing the login URL using hide login can 
   cause problems, but I don’t know how to resolve that for certain.
 * On the security breakdown screen we have the following enabled:
 * Change admin username
    Login lockdown Database prefix 5G/6G blacklist Enable 
   rename login page
 * Thanks
    -  This topic was modified 3 years, 6 months ago by [strash71](https://wordpress.org/support/users/strash71/).

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [aporter](https://wordpress.org/support/users/aporter/)
 * (@aporter)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/users-cannot-reset-password/#post-16131543)
 * Hi,
 * I can’t reproduce this issue.
 * Are you sure it’s caused by this plugin?
 * Can you temporarily disable this plugin and try a password reset yourself.
 * Does it work?
 * If it doesn’t then it’s not this plugin causing the issue and you can reactive
   the plugin.
 * Best Wishes,
 * Ashley
 *  Thread Starter [strash71](https://wordpress.org/support/users/strash71/)
 * (@strash71)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/users-cannot-reset-password/#post-16133427)
 * Yes, i disabled the plugin and then the reset worked.
 *  Plugin Support [aporter](https://wordpress.org/support/users/aporter/)
 * (@aporter)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/users-cannot-reset-password/#post-16137273)
 * Hi,
 * Thanks, I’m still unable to reproduce this, what other plugins are installed 
   on your site?
 * Best wishes,
 * Ashley

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Users Cannot Reset Password’ is closed to new replies.

 * ![](https://ps.w.org/all-in-one-wp-security-and-firewall/assets/icon-256x256.
   png?rev=2798307)
 * [All-In-One Security (AIOS) – Security and Firewall](https://wordpress.org/plugins/all-in-one-wp-security-and-firewall/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/all-in-one-wp-security-and-firewall/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/all-in-one-wp-security-and-firewall/)
 * [Active Topics](https://wordpress.org/support/plugin/all-in-one-wp-security-and-firewall/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/all-in-one-wp-security-and-firewall/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/all-in-one-wp-security-and-firewall/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [aporter](https://wordpress.org/support/users/aporter/)
 * Last activity: [3 years, 6 months ago](https://wordpress.org/support/topic/users-cannot-reset-password/#post-16137273)
 * Status: resolved