Title: Users cannot make a booking
Last modified: November 9, 2022

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# Users cannot make a booking

 *  Resolved [Cebetyr](https://wordpress.org/support/users/cebetyr/)
 * (@cebetyr)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/users-cannot-make-a-booking/)
 * Hi,
 * When filling in the form, when clicking on **Send **you get this message at the
   bottom of the booking form page (and no form details are being sent or registered):
 * **Error during updating hash in BD**
    `[F:/booking_hash.php| L:110|V:9.4.1| DB:
   Unknown column bk.hash in field list::UPDATE wp_menton_inweb_nu_booking AS bk
   SET bk.hash = MD5(1667978710_961503) WHERE bk.booking_id = 52]`
 * Best regards
    Cecilia
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fusers-cannot-make-a-booking%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [wpdevelop](https://wordpress.org/support/users/wpdevelop/)
 * (@wpdevelop)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/users-cannot-make-a-booking/#post-16180095)
 * Hello.
    Please be sure that your MySQL user (which is using in config.php file)
   have the rights for database **creation and modification fields in table**.
 * If you do not sure about this, please contact support of your hosting company
   about helping with checking this.
 * In case, if your WordPress user do not have such rights, so then during activation
   of plugin will not be created new fields in DB table and also possible that some
   tables will not be created.
 * P.S. If you do not have some important bookings or settings, we recommend making
   a FULL reinstall of plugin. For this please open the general booking settings
   page and make checked the “Delete booking data during deactivation of plugin”
   at the right side. Then open the WordPress plugins menu and click on “Deactivate”
   link. Wait for the message that plugin is deactivated successfully. After this
   Click on “Activate” link of Booking Calendar plugin and wait for the message 
   that plugin is activated successfully. After this test it again.
 * Kind Regards.
    -  This reply was modified 3 years, 7 months ago by [wpdevelop](https://wordpress.org/support/users/wpdevelop/).
 *  Thread Starter [Cebetyr](https://wordpress.org/support/users/cebetyr/)
 * (@cebetyr)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/users-cannot-make-a-booking/#post-16181244)
 * Hi,
 * Thank you very much for your prompt response!
 * I have followed your instructions:
    – Checked the database access for users (
   who had full rights) – Deactivated the plugin (after having checked the box for“
   Delete …”) and activating it again.
 * Unfortunately, I get the same message (but different table line figures):
    Error
   during updating hash in BD `[F:/booking_hash.php| L:110|V:9.4.1| DB:Unknown column
   bk.hash in field list::UPDATE wp_menton_inweb_nu_booking AS bk SET bk.hash = 
   MD5(1667997101_29661) WHERE bk.booking_id = 57]`
 * Is the only option now to to delete the plugin, reinstall it and remake all configuration
   incl rewriting all e-mail messages? Or is there any other option to handle the
   failure?
 * Best regards,
    Cecilia
 *  Plugin Author [wpdevelop](https://wordpress.org/support/users/wpdevelop/)
 * (@wpdevelop)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/users-cannot-make-a-booking/#post-16181836)
 * Hello.
    I do not sure that your MySQL user, what is configured for using in your
   WordPress website, still have the permission for altering of the DB tables. Please
   recheck it.
 * Otherwise you can execute manually this SQL command in phpMyAdmin or in some 
   other DB editing tool:
    `ALTER TABLE wp_menton_inweb_nu_booking ADD hash TEXT
   AFTER form` Kind Regards.
    -  This reply was modified 3 years, 7 months ago by [wpdevelop](https://wordpress.org/support/users/wpdevelop/).

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Users cannot make a booking’ is closed to new replies.

 * ![](https://ps.w.org/booking/assets/icon-256x256.gif?rev=3335907)
 * [Booking Calendar](https://wordpress.org/plugins/booking/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/booking/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/booking/)
 * [Active Topics](https://wordpress.org/support/plugin/booking/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/booking/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/booking/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [wpdevelop](https://wordpress.org/support/users/wpdevelop/)
 * Last activity: [3 years, 7 months ago](https://wordpress.org/support/topic/users-cannot-make-a-booking/#post-16181836)
 * Status: resolved