Title: Users Cannot Complete Orders
Last modified: October 4, 2023

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# Users Cannot Complete Orders

 *  Resolved [QGofLake](https://wordpress.org/support/users/quentong/)
 * (@quentong)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/users-cannot-complete-orders/)
 * I signed up with Amazon Pay and account is completely configured and approved.
   Seller Central shows active. Javascript origins and return urls are approved.
   Installed Amazon Pay, meticulously double checking all.
 * When trying to complete an order in either sandbox or live, users can successfully
   access their amazon account to login and pay, but the cart never displays the
   complete order button. It remains grey with the default “Complete your payment
   using Amazon Pay!”
 * I have tried switching to a default theme and deactivating all plugins except
   for Woocommerce and Amazon Pay. Still no joy and problem remains.
 * I submitted a case through seller central. They were able to visit my site and
   experience the problem, but so far no solution.
 * I am using wordpress 6.3.1, woocommerce 8.1.1 and Amazon Pay 2.5.0.
 * Any help would be greatly appreciated.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fusers-cannot-complete-orders%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 8 replies - 1 through 8 (of 8 total)

 *  Plugin Support [Christian](https://wordpress.org/support/users/christian1983/)
 * (@christian1983)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/users-cannot-complete-orders/#post-17102423)
 * Hey [@quentong](https://wordpress.org/support/users/quentong/) ,
 * Do you have a staging site? or can you set up to sandbox for the site you posted?
   
   Best,Christian
 *  Thread Starter [QGofLake](https://wordpress.org/support/users/quentong/)
 * (@quentong)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/users-cannot-complete-orders/#post-17103889)
 * Hello Christian,
 * I do not have a staging site. It made more sense to just develop live and then
   drop in the bulk of products once all is operating correctly. I put two in there
   for starters.
 * I just switched back to sandbox mode. The problem appears in the sandbox just
   as it does in production.
 * Tks for your help.
 *  Plugin Support [Christian](https://wordpress.org/support/users/christian1983/)
 * (@christian1983)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/users-cannot-complete-orders/#post-17106399)
 * Hey [@quentong](https://wordpress.org/support/users/quentong/)
 * Hope you are doing well!
 * after login to my test account, on your checkout page the button “Place Order”
   is not present. The Element should be #place-order. Without the button the order
   cannot be finished.
 * Let me know if that helps.
 * Best,
   Christian
 *  Thread Starter [QGofLake](https://wordpress.org/support/users/quentong/)
 * (@quentong)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/users-cannot-complete-orders/#post-17106524)
 * Thank you Christian! The checkout page code seems to be coming from either woocommerce
   or the plugin. In wordpress, my checkout page just has
 *     ```wp-block-code
       <!-- wp:shortcode -->[woocommerce_checkout]<!-- /wp:shortcode -->
       ```
   
 * Would adding the #place-order element be a matter of editing the code in one 
   of those plugins?
 * Your help is appreciated.
    -  This reply was modified 2 years, 7 months ago by [QGofLake](https://wordpress.org/support/users/quentong/).
 *  Thread Starter [QGofLake](https://wordpress.org/support/users/quentong/)
 * (@quentong)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/users-cannot-complete-orders/#post-17106805)
 * AHA! Tks Christian. You gave the needed clue.
 * I looked at the source code for my checkout page and located the place-order 
   element. It was there, but hidden. Same goes for the required terms and conditions
   check box. I also noticed the entire privacy policy appearing in the code as 
   a hidden element. It seems woocommerce embeds it as a hidden element in the code.
   Why it does this I just don’t know. 
   When creating the privacy policy page, I
   used an online privacy policy generator and pasted it in. What came in with the
   text was an explosion of styles, divs and other gobbledygook.. plenty of unmatched
   divs, hidden fields, unclosed links, etc. As soon as I edited my privacy policy
   to not have the junk, all works properly.
 * Sometimes seemingly unrelated things are indeed related and cause problems.
 *  Plugin Support [Christian](https://wordpress.org/support/users/christian1983/)
 * (@christian1983)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/users-cannot-complete-orders/#post-17110556)
 * Hey [@quentong](https://wordpress.org/support/users/quentong/)
 * Were you able to complete an order?
 * Best,
   Christian
 *  Thread Starter [QGofLake](https://wordpress.org/support/users/quentong/)
 * (@quentong)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/users-cannot-complete-orders/#post-17112365)
 * Hello Christian,
 * Yes indeed. Both live and sandbox.
 * The place_order element was there in the code, but not displaying. That was due
   to woocommerce embedding the entire content of my privacy policy as a hidden 
   element. There were unmatched divs and lots of junk from the PP generator. This
   caused browser display problems affecting the rendering of the form (place order
   and check box). Cleaned up the privacy policy content and all works normally.
 * Best,
 * Quenton
 *  Plugin Support [Christian](https://wordpress.org/support/users/christian1983/)
 * (@christian1983)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/users-cannot-complete-orders/#post-17113261)
 * Happy to hear, [@quentong](https://wordpress.org/support/users/quentong/) !
 * If you need any other help, please don’t hesitate to open a new thread.
 * Would you mind taking a minute to leave your [feedback](https://wordpress.org/support/plugin/woocommerce-gateway-amazon-payments-advanced/reviews/)
   on your experience with the plugin? Your insights are incredibly valuable and
   will help us make sure we serve you and other amazing customers well in the future.
 * Thank you for taking the time to share your opinion. It makes such a difference
   in how we show up and serve others!
 * Best,
   Christian
    -  This reply was modified 2 years, 7 months ago by [Christian](https://wordpress.org/support/users/christian1983/).

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Users Cannot Complete Orders’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-gateway-amazon-payments-advanced/assets/icon-
   256x256.png?rev=3193173)
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 * 8 replies
 * 2 participants
 * Last reply from: [Christian](https://wordpress.org/support/users/christian1983/)
 * Last activity: [2 years, 7 months ago](https://wordpress.org/support/topic/users-cannot-complete-orders/#post-17113261)
 * Status: resolved