The “View Ticket” button in user support emails shows the title and text of a user-submitted ticket, but does not show the admin replies. And the page does not provide any way for a user to add their own replies.
I am using “User Role Editor” to add the 5 Ticket capabilities (including “reply_ticket”) to Subscribers.
Neither can users view admin replies nor add their own replies when they click on the ticket title in their list of support requests.
My site is using the Divi theme, which I understand is not compatible with Awesome Support. But I wonder if you have encountered this issue before and can recommend a quick fix.
I’d be happy to create a temporary Subscriber account if you want to see this for yourself.
The page I need help with: [log in to see the link]
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