Support » Fixing WordPress » Users being redirected to old WP website

  • We have a bit of an odd issue where some (not all) users trying to access http://continuum.org.au for information relating to Continuum 8 are finding themselves redirected instead to the archived site for Continuum 7. The Continuum 8 Website Address (URI) is http://continuum.org.au/c8, while the Site Address (URL) remains http://continuum.org.au. Continuum 7 is an archived site in directory /c7 off the root domain, and should only display via http://continuum.org.au/c7.

    There doesn’t seem to be a clear pattern between the people who are having this problem. They are in different locations, and have tried accessing the website with a range of different browsers. The user who first brought this to our attention chiefly accesses the web via Internet cafes and public libraries, and appears to have had the problem consistently no matter what set-up happens to be available to her. She has had the same issue in Internet Explorer, Firefox and Chrome. She describes it as being “shunted” to the old site. She was once apparently able to access the Continuum 8 site long enough to sign up for our e-newsletter, but attempting to navigate any further within the site caused the same issue.

    I also have not been able to replicate the problem in Internet Explorer, Firefox, or Chrome.

    I don’t think there is anything in our .htaccess file that could be triggering this behaviour – we have no redirects set up – but perhaps someone else can spot something I’m missing:

    # BEGIN WordPress
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ - [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    </IfModule>
    
    # END WordPress

    It’s been suggested that certain ISPs might have cached a very old version of our DNS record and are displaying the wrong site for that reason, but I’m not sure how to check whether that’s the case or what to do about it.

    I am really puzzled by this and not sure how to proceed. Ideas? Possible methods of attack?

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