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users are seeing different times (4 posts)

  1. cewarren
    Member
    Posted 1 year ago #

    Hello, I have your plugin installed and I am getting complaints from website users that they are seeing different times. I had three people in three different time zones test at the same time. 2 of them see the same time even though they are in two different time zones, but the third is showing a 5 hour difference.

    I have the WP time set correctly in the WP setting general and it displays the correct time for the server.

    How is this possible? I can not figure out why so many people see different times. We had dozen of people asking why the time showed T minus 4 hours when our event already started and we see the clock at zero.

    Any help would be great.

    https://wordpress.org/plugins/jquery-t-countdown-widget/

  2. Baden
    Member
    Plugin Author

    Posted 1 year ago #

    Are you, by chance, using a caching plugin like W3 Total Cache?

  3. cewarren
    Member
    Posted 1 year ago #

    Yes, W3 Total Cache and Cloudflare, is there a solution?

  4. Baden
    Member
    Plugin Author

    Posted 1 year ago #

    Cloudflare will be ok, as it still will request the dynamic portions from your server. W3 Total Cache, however, is storing a static version of your page, a version that was created a certain time, so the countdown still thinks it's that time when it makes the calculations.

    I believe there is a way to tell W3 Total Cache to always request the current version of certain pages, but that is a question for the fine folks that developed that plugin.

    Best of luck and please get back to us with your solution.

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