Users are not receiving mail after account is approved

  • Resolved robodrago

    (@robodrago)


    1 year, 2 months ago

    Hi.

    When users are registering I approve these members manually. There is no payment. Users receiving an email that the account is on hold u til admin approves.

    I have set up that users receive an email when account is approved. But the mail is never sent from armember.

    Using newest armember.

Viewing 13 replies - 1 through 13 (of 13 total)
  • Thread Starter robodrago

    (@robodrago)

    1 year, 2 months ago

    All other email are sent. I have tried wordpress server, smtp server and php mailer. All works. Except that the email “manual user activation” is never sent. It is enabled under “email notifications”.

    Plugin Support dimplemodi

    (@dimplemodi)

    1 year, 2 months ago

    Hello,

    I have checked the Manual User activation email notification by setting the “Manual approve by admin” option from ARMember -> General Settings page for the “New user approval” dropdown and after checking the signup then I received the “Manual User Activation” email notification. So, the issue not found.

    Can you please provide more information about using which form you are trying to register and not receiving email notifications so I can check accordingly.

    Thanks

    Thread Starter robodrago

    (@robodrago)

    1 year, 2 months ago

    Hei.

    We have the same settings. When the user is manuelly approved the user dont get an notification email that the account is approved.

    Here is the form. I will let you know when I have approved your registered account.

    https://www.temporary-url.com/1CC05

    Thread Starter robodrago

    (@robodrago)

    1 year, 2 months ago

    I see there is a new version out, is the issue fixed in this release?

    Thread Starter robodrago

    (@robodrago)

    1 year, 2 months ago

    Edit: New version did not fix the bug

    Thread Starter robodrago

    (@robodrago)

    1 year, 2 months ago

    You have marked this as solved but it is not solved. Could you please reply?

    Thread Starter robodrago

    (@robodrago)

    1 year, 2 months ago

    Use this temp url, register an account and I will approve it. See for yourself no email is sent to customer after approved.

    https://www.temporary-url.com/0F39

    Thread Starter robodrago

    (@robodrago)

    1 year, 2 months ago

    Your account have been approved armembertest

    Thread Starter robodrago

    (@robodrago)

    1 year, 2 months ago

    armembertest your account is now deleted.

    Plugin Support dimplemodi

    (@dimplemodi)

    1 year, 1 month ago

    Hello,

    I have checked at our local server and there is no issue found. But please make sure that you are activating the member from the ARMember -> Manage Members page at “change Status” action button you will able to send email notification checkbox keep ON.

    Thanks

    Thread Starter robodrago

    (@robodrago)

    1 year, 1 month ago

    Hello.

    There is no email notification checkbox under Armember – manage members page at “change status”

    Thread Starter robodrago

    (@robodrago)

    1 year, 1 month ago

    I see it now,

    The checkbox should also be available under “edit member”. Because I have to edit their membership number etc before approving their accounts.

    Plugin Support dimplemodi

    (@dimplemodi)

    1 year, 1 month ago

    Hello,

    Yes, currently emails will be sent from the Manage member page. But I am passing this as a suggestion to the core team and if they find it useful then this may be added in future releases.

    Thanks

Viewing 13 replies - 1 through 13 (of 13 total)
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