Title: Users are Getting Spam Error
Last modified: January 28, 2026

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# Users are Getting Spam Error

 *  Resolved [lbrashear](https://wordpress.org/support/users/lbrashear/)
 * (@lbrashear)
 * [3 months, 2 weeks ago](https://wordpress.org/support/topic/users-are-getting-spam-error/)
 * Help! This site is blocking actual emails from sending. I saw a similar topic
   where you said to check spam log. I do not see that. How do I loosen controls
   to let humans through? I tried a couple of settings and cleared cache and I still
   get the error:
 * Your request looks like spam.
 * *** Forbidden. Anti-Spam by CleanTalk. ***
 * I’m also very concerned that this is the case on ALL of my sites if there is 
   a setting that I did not know about.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fusers-are-getting-spam-error%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * (@sergecleantalk)
 * [3 months, 2 weeks ago](https://wordpress.org/support/topic/users-are-getting-spam-error/#post-18801635)
 * Hello,
 * I can see that some visitors’ parameters are transmitted incorrectly by our plugin.
   This causes false positives. Sorry for the inconvenience.
 * Please do the following:
    1. WordPress Admin Page -> Settings -> Anti-Spam by CleanTalk -> Advanced settings-
       >
       -> set the ‘Set cookies’ option to ‘Auto’;-> set the ‘Use Anti-Spam by CleanTalk
       JavaScript library’ option to ‘On’;-> Save Changes.
    2. Set the cache update time on the site to no more than 24 hours (it’s important).
    3. Clear all the cache on your website.
 * Did it help?
 *  Thread Starter [lbrashear](https://wordpress.org/support/users/lbrashear/)
 * (@lbrashear)
 * [3 months, 2 weeks ago](https://wordpress.org/support/topic/users-are-getting-spam-error/#post-18801703)
 * yes, I was able to send a test. This was the part that helped ‘Use Anti-Spam 
   by CleanTalk JavaScript library’ Because I had already changed the cookies setting.
   
   I do not think there is a setting for the 24-hour caching you said is important.
 *  [vadimcleantalk](https://wordpress.org/support/users/usr1/)
 * (@usr1)
 * [3 months, 2 weeks ago](https://wordpress.org/support/topic/users-are-getting-spam-error/#post-18801802)
 * Hello [@lbrashear](https://wordpress.org/support/users/lbrashear/)
 * We detected that you are using the SG Optimizer caching plugin. Please check 
   this tutorial: [https://eu.siteground.com/tutorials/wordpress/speed-optimizer/supercacher/#configure-file-based-caching](https://eu.siteground.com/tutorials/wordpress/speed-optimizer/supercacher/#configure-file-based-caching)
 *  Thread Starter [lbrashear](https://wordpress.org/support/users/lbrashear/)
 * (@lbrashear)
 * [3 months, 2 weeks ago](https://wordpress.org/support/topic/users-are-getting-spam-error/#post-18802058)
 * ok done
 *  Plugin Support [amagsumov](https://wordpress.org/support/users/amagsumov/)
 * (@amagsumov)
 * [3 months, 2 weeks ago](https://wordpress.org/support/topic/users-are-getting-spam-error/#post-18802227)
 * Hello [@lbrashear](https://wordpress.org/support/users/lbrashear/),
 * We’ve tested your website and noticed that some parameters are still being transmitted
   incorrectly.
 * To investigate this further, we need to gather more specific technical details
   about your environment.
 * Please contact us directly via our support system so we can assist you securely:
   [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open)
 * In the meantime, I have adjusted the spam filters for your website. Unfortunately,
   those adjustments may increase the likelihood of some spam slipping through the
   filters.
 * Thank you.
 *  Plugin Support [amagsumov](https://wordpress.org/support/users/amagsumov/)
 * (@amagsumov)
 * [3 months ago](https://wordpress.org/support/topic/users-are-getting-spam-error/#post-18816088)
 * Hello [@lbrashear](https://wordpress.org/support/users/lbrashear/),
 * I’d like to inform you that the issue when parameters were transmitted incorrectly
   has been resolved.
 * Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

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to reply to this topic.

 * ![](https://ps.w.org/cleantalk-spam-protect/assets/icon-256x256.png?rev=1637702)
 * [Anti Spam for Contact Forms, Comments & Online Stores - CleanTalk](https://wordpress.org/plugins/cleantalk-spam-protect/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/cleantalk-spam-protect/#faq)
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 * 6 replies
 * 4 participants
 * Last reply from: [amagsumov](https://wordpress.org/support/users/amagsumov/)
 * Last activity: [3 months ago](https://wordpress.org/support/topic/users-are-getting-spam-error/#post-18816088)
 * Status: resolved