Support » Fixing WordPress » Users are disappearing or missing :-(

  • I have an online business/brand called 50P (https://www.50phumanity.com), that I’ve launched to promote humanitarian causes and break down false divides between people.

    Sometime around Sunday December 15th, maybe a few days before, about 10 of my 20 Users (all with Subscriber roles) disappeared from my site and the site’s database. I had not done any work on the site during the week prior.

    One of the Users I lost was a former Administrative User that I had downgraded to a Subscriber role. Unfortunately I had previously used that User to produce most of the site’s framework. Subsequently, that User’s content disappeared with the user.

    To make matters worse, my nightly backup service was suspended at the end of October due to memory overuse, without my knowledge.

    Fortunately I was able to recover the lost pages made by the lost User by pulling them out of the page trash, which was enough to recover most of my work.

    After the User loss HostGator (I know, not the greatest host) convinced me to sign up for a SiteLock membership with engineering support. SiteLock determined that there was no sign of malware, bot attacks, or hacks.

    Interestingly, on December 23rd, I was updating some settings in the Jetpack Plugin and yet one more of my Subscriber Users disappeared. No idea what I did to cause this, but I suppose that could be telling.

    Since the initial User loss my site’s performance seems to have suffered as well.

    Being a designer and not a developer I can’t be sure what’s going on, but I know enough to guess that it’s probably a plugin conflict that causing the User disappearance.

    Does anyone have any thoughts? I’m at a loss and have spent all of my personal savings (retirement included) developing this business over the last year. I want to get business rolling, but if User profiles continue disappearing it’s going to be difficult.

    • This topic was modified 1 month, 3 weeks ago by Jan Dembowski. Reason: Moved to Fixing WordPress, this is not an Everything else WordPress topic

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator t-p

    (@t-p)

    but I know enough to guess that it’s probably a plugin conflict that causing the User disappearance.

    To find out try to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    If you can install plugins, install “Health Check”: https://wordpress.org/plugins/health-check/ On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you, while you’re still logged in, without affecting normal visitors to your site.

    Thank you!

    I’ve still been unable to determine why my subscriber users are disappearing, and now they’re all gone… seemingly at random (only Admins and an Author remain). It was impossible to determine why this was happening by disabling plugins or switching my theme because I cannot force it to happen. Really frustrating.

    https://www.50phumanity.com/

    Below is a list of the plugins I’m running. I know its a lot, but I’ve thinned it out as much as I can for now.

    I really need to pay a developer to clean the site up, but that requires money, which I don’t currently have so I’m stuck.

    Anyhow, maybe the list will provide some clues that one of you out there will pick up on.

    Ad Inserter
    All In One WP Security
    Autoptimize
    bbp style pack
    bbP topic count
    bbPress
    Broken Link Checker
    Custom CSS and Javascript
    Disable Gutenberg
    Extended Widget Options
    Google Analytics Dashboard for WP (GADWP)
    Google Language Translator
    iframe
    Insert Headers and Footers
    Jetpack by WordPress.com
    Login Logout Register Menu
    MC4WP: Mailchimp for WordPress
    myCRED
    Ninja Forms
    CF Page or Post Duplicator
    PW WooCommerce Bulk Edit Pro
    Quick Page/Post Redirect Plugin
    Rating-Widget: Star Review System
    Really Simple SSL
    Search Exclude
    Page Builder by SiteOrigin
    Smart Slider 3
    SiteOrigin Widgets Bundle
    User Registration Advanced Fields
    User Registration Field Visibility
    User Registration Geolocation
    User Registration MailChimp
    User Registration Profile Connect
    User Registration Social Connect
    User Registration WooCommerce
    User Registration
    User Role Editor
    W3 Total Cache
    WooCommerce Breadcrumbs
    WooCommerce
    WooSidebars
    WZone – WooCommerce Amazon Affiliates
    Yoast SEO
    WP File Manager
    WP Show Posts

    Moderator t-p

    (@t-p)

    To find out try to disable all plugins, have you followed troubleshooting suggested in my previous reply?

    I can confirm that I completed the troubleshooting steps that you suggested above.

    Users did not disappear when activating the 2020 Theme, or when disabling all plugins and enabling them one at a time.

Viewing 5 replies - 1 through 5 (of 5 total)
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