Title: Username/Password incorrect – update plugins
Last modified: August 19, 2016

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# Username/Password incorrect – update plugins

 *  [spineless](https://wordpress.org/support/users/spineless/)
 * (@spineless)
 * [15 years, 2 months ago](https://wordpress.org/support/topic/usernamepassword-incorrect-update-plugins/)
 * I am having problems updating my comments and updating my plugins. When I attempt
   to update a plugin I am asked for my connection Information, which includes the
   following:
 * Hostname
    FTP Username FTP Password Connection Type
 * I am hosting my site on my own server which uses Ubuntu Linux 10.10.
 * I just reinstalled Ubuntu last week and got my website up and running and it 
   was running fine up until a couple of days ago. For the last couple of days I
   have been attempting to install an FTP server and updating security updates for
   Ubuntu.
 * So the problem I have is that my credentials for wordpress are not working. I
   have used many usernames and passwords to allow wordpress to update the plugins.
 * I have also checked the permission settings of the directories within my website.
   I noticed that all of the directories had permission set to 777 some how. I did
   not do this… I think the system did somehow. So I set the permission for all 
   directories inside wp-content to 755.
 * At this point I have the following settings:
 * Hostname: localhost (I have used the database name, external IP, internal IP)
   I think localhost is correct as I can access the site using [http://localhost/website](http://localhost/website).
 * FTP Username: I have used a virtual host name, system host name and superuser.
 * FTP Password: I have verified that the password is correct.
    Connection Type 
   I have tried both FTP and FTPS
 * I am not sure what the problem is. I double checked my other websites on the 
   same machine and it looks like they are all suffering the same problem. Each 
   website uses a different database and file location.
 * Any ideas what might have caused this?
 * Any ideas how to fix it?

Viewing 1 replies (of 1 total)

 *  Thread Starter [spineless](https://wordpress.org/support/users/spineless/)
 * (@spineless)
 * [15 years, 2 months ago](https://wordpress.org/support/topic/usernamepassword-incorrect-update-plugins/#post-1966858)
 * I think I have more information about what might be going on.
 * I replaced all of the files with a 5 day backup. Just did a copy and paste. This
   allowed the connection to be established….. Of course I have now idea which file
   was corrupted when I did this.
 * I still have one residual problem. The update takes a very long time. I walked
   away and an hour latter the update was still loading. I ended up clicking on 
   a different section of the admin panel to see if the system would update and 
   it did. So somewhere during the download the system could not refresh to tell
   me it was finished updating the plugin.
 * This is starting to look more like a **wordpress bug.**….since I have seen other
   users have issues with the update plugin feature.
 * **Any idea why wordpress is so slow doing an update?**

Viewing 1 replies (of 1 total)

The topic ‘Username/Password incorrect – update plugins’ is closed to new replies.

## Tags

 * [ftp](https://wordpress.org/support/topic-tag/ftp/)
 * [password](https://wordpress.org/support/topic-tag/password/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 1 reply
 * 1 participant
 * Last reply from: [spineless](https://wordpress.org/support/users/spineless/)
 * Last activity: [15 years, 2 months ago](https://wordpress.org/support/topic/usernamepassword-incorrect-update-plugins/#post-1966858)
 * Status: not resolved

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