Support » Everything else WordPress » Username not recognized

Viewing 6 replies - 1 through 6 (of 6 total)
  • Moderator James Huff

    (@macmanx)

    Volunteer Moderator 🚀

    What username are you trying? (just the username, not the email address)

    pattiedens

    (@pattiedens)

    pattiedens

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator 🚀

    Oh, sorry, I misunderstood. That’s rather odd.

    First, please make sure that your browser is up to date by visiting https://whatbrowser.org/

    If it is not, please try updating your browser or switching to a different browser.

    If it is, please do these two things:

    1. Try clearing your browser’s cache and cookies.

    2. Try with all browser extensions or add-ons temporarily disabled.

    Please let us know how each step goes for you, and which browser (and version of) you’re using if you’re still having trouble.

    pattiedens

    (@pattiedens)

    I use Internet Explorer so that is probably the problem. It is the most up to date version, but IE doesn’t play nice a lot of the time. Probably time for me to try a new browser. I will try that when I have more time and report back.

    Thanks for your help.

    pattiedens

    (@pattiedens)

    James,

    I just tried logging in on my husband’s computer. He uses Firefox. It worked just fine. I think you have solved my problem. IE.

    Many thanks!

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator 🚀

    You’re welcome! 🙂

    It’s never too late to switch to Firefox: https://www.mozilla.org/en-US/firefox/new/ 😉

Viewing 6 replies - 1 through 6 (of 6 total)
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