Support » Plugin: Contact Form by WPForms - Drag & Drop Form Builder for WordPress » {user_ip} SmartTag has stopped working

  • Resolved telesites


    A few days ago all the WPForms on all our web sites began returning the SERVER IP instead of the USER IP in the email notification.

    We have the forms set up to include the {user_ip} SmartTag at the bottom of the message area. We are using WPForms Lite and on a Windows 2016 box. Nothing has changed. This is a deal breaker when it comes to using the plugin as we need to be able to know the spammers IP when we get form spam.

    We have added another field to a test WPForm and if we place the {user_ip} SmartTag into a single text field it DOES return the USER IP. It is only when it is included after the {all_fields} {user_ip} in the message area that it returns the SERVER IP where the form was sent from.

    We have used another form plugin and it does return the USER IP. So it appears that it is only the WPForms plugin that has this problem of returning the wrong IP.

    AT this point if we cannot get this resolved we are going to have to change over to the other form plugin and redo all our forms. We are not looking forward to that – but we will have no choice.

    Other than this new issue we have been very happy with WPForms and recommend it to all our hosting clients.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Jared Atchison


    They telesites,

    Apologize for the trouble. This is an issue in the current release that will be resolved in an update we’re preparing for release early next week.

    If you’re comfortable with code snippets, you can add the snippet below and it will resolve the issue.

    add_filter( 'wpforms_tasks_entry_emails_trigger_send_same_process', '__return_true' ); is also an excellent guide.

    We’ll have the fix out very soon, and again I’m sorry for the trouble!

    Thanks for the info.

    Where exactly does the snippet fix go?
    Into WPForms code? Into functions.php? Into php.ini?
    On the page where the form code is entered?

    Thanks –

    OK we got it –
    Edited the WPForms plugin and added the snippet near the bottom.

    It would have been nice to have gotten a heads up from you about this.
    Could have saved us some time and frustration just knowing that it was broken.

    Not too happy – looking at other form plugins now.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘{user_ip} SmartTag has stopped working’ is closed to new replies.