Title: User upload error
Last modified: September 1, 2016

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# User upload error

 *  Resolved [harrisoneds](https://wordpress.org/support/users/harrisoneds/)
 * (@harrisoneds)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/user-upload-error/)
 * Hi,
 * I’m trying to use ‘Import users from CSV with meta’ to upload around 400 users
   to my woocommerce shop. I’m creating a new website and the users from the old
   website need to be uploaded.
 * As a test, I’ve just tried to import a 2 of my users from a list of around 400.
   I created a separate spreadsheet with 2 users included.
 * They uploaded to wordpress fine, but when I tried to log in using the details
   they didn’t work.
 * I only used the first 2 fields:
 * Username and Password
 * example: username – [user1@gmail.com](https://wordpress.org/support/topic/user-upload-error/user1@gmail.com?output_format=md)–
   password – LKJcvvWWx32400
 * Is it ok to use the email address instead of username? Is that why the details
   won’t work?
 * Many thanks,
 * Stephen
 * [https://wordpress.org/plugins/import-users-from-csv-with-meta/](https://wordpress.org/plugins/import-users-from-csv-with-meta/)

Viewing 11 replies - 1 through 11 (of 11 total)

 *  Plugin Author [Javier Carazo](https://wordpress.org/support/users/carazo/)
 * (@carazo)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/user-upload-error/#post-7545230)
 * harrisoneds,
 * Read the documentation, you have to use the correct fields and the correct field
   order.
 * Please read it.
 * Thanks.
 *  Thread Starter [harrisoneds](https://wordpress.org/support/users/harrisoneds/)
 * (@harrisoneds)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/user-upload-error/#post-7545233)
 * Thanks Javier, all I saw was a screenshot showing how to set out the information.
   I didn’t find a list of step by step instructions that’s what I was looking for.
   Do you have a link please?
    Many thanks!
 *  Plugin Author [Javier Carazo](https://wordpress.org/support/users/carazo/)
 * (@carazo)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/user-upload-error/#post-7545237)
 * In the plugin, you have a “Documentation” tab.
 *  Thread Starter [harrisoneds](https://wordpress.org/support/users/harrisoneds/)
 * (@harrisoneds)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/user-upload-error/#post-7545270)
 * Is it possible to just add the email and password fields and not use the username,
   I think this is where the possible exists.
 *  Thread Starter [harrisoneds](https://wordpress.org/support/users/harrisoneds/)
 * (@harrisoneds)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/user-upload-error/#post-7545281)
 * *problem exists
 *  Plugin Author [Javier Carazo](https://wordpress.org/support/users/carazo/)
 * (@carazo)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/user-upload-error/#post-7545302)
 * No, it is not possible.
 * You have to duplicate the data Username and Email in two different columns.
 *  Plugin Author [Javier Carazo](https://wordpress.org/support/users/carazo/)
 * (@carazo)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/user-upload-error/#post-7545303)
 * If it would be possible, it would be written in documentation.
 *  Thread Starter [harrisoneds](https://wordpress.org/support/users/harrisoneds/)
 * (@harrisoneds)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/user-upload-error/#post-7545369)
 * I struggled to find any documentation in the plugin, I had the following options:
 * Description – Installation – Screenshots – Changelog – FAQ – Other – Notes – 
   Reviews
 * Under FAQ – it said ‘not yet’ It would be helpful to other users to include this
   information and other basic queries in the FAQ section, it would probably save
   a lot of time answering ‘newbie’ questions.
 *  Plugin Author [Javier Carazo](https://wordpress.org/support/users/carazo/)
 * (@carazo)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/user-upload-error/#post-7545371)
 * harrisoneds,
 * Inside the plugin there is a Documentation tab.
 * Thanks, I have to fill it, we are really busy and none help us with donations
   or good reviews, it is difficult to give good support without help.
 *  Thread Starter [harrisoneds](https://wordpress.org/support/users/harrisoneds/)
 * (@harrisoneds)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/user-upload-error/#post-7545374)
 * I agree, I will leave you a good review because it’s a good plugin!
 *  Plugin Author [Javier Carazo](https://wordpress.org/support/users/carazo/)
 * (@carazo)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/user-upload-error/#post-7545377)
 * Thanks :), it is hard to answer many questions and fix errors and after all… 
   nothing happens.
 * Please help us 🙂

Viewing 11 replies - 1 through 11 (of 11 total)

The topic ‘User upload error’ is closed to new replies.

 * ![](https://ps.w.org/import-users-from-csv-with-meta/assets/icon-256x256.png?
   rev=1174343)
 * [Import and export users and customers](https://wordpress.org/plugins/import-users-from-csv-with-meta/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/import-users-from-csv-with-meta/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/import-users-from-csv-with-meta/)
 * [Active Topics](https://wordpress.org/support/plugin/import-users-from-csv-with-meta/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/import-users-from-csv-with-meta/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/import-users-from-csv-with-meta/reviews/)

 * 11 replies
 * 2 participants
 * Last reply from: [Javier Carazo](https://wordpress.org/support/users/carazo/)
 * Last activity: [9 years, 10 months ago](https://wordpress.org/support/topic/user-upload-error/#post-7545377)
 * Status: resolved