Title: User Thumbnail is not loading
Last modified: June 26, 2018

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# User Thumbnail is not loading

 *  Resolved [isensmith](https://wordpress.org/support/users/isensmith/)
 * (@isensmith)
 * [8 years ago](https://wordpress.org/support/topic/user-thumbnail-is-not-loading/)
 * The user thumbnail image is the question mark even though it should be loading
   the user icon from this facebook page [https://www.facebook.com/pg/LuxRealty-260219721150559](https://www.facebook.com/pg/LuxRealty-260219721150559)
   not sure what i’m missing. any help?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fuser-thumbnail-is-not-loading%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [slickremix](https://wordpress.org/support/users/slickremix/)
 * (@slickremix)
 * [8 years ago](https://wordpress.org/support/topic/user-thumbnail-is-not-loading/#post-10444458)
 * Hey @isensmithm,
    Sorry for the troubles. Try removing it and saving the profile
   image as a different different file type jpeg or png then re-upload it.
 * Be sure to clear the plugins cache and any other caching plugins!
 * Thanks,
    Justin Labadie
 *  [mylenelapierre](https://wordpress.org/support/users/mylenelapierre/)
 * (@mylenelapierre)
 * [7 years, 12 months ago](https://wordpress.org/support/topic/user-thumbnail-is-not-loading/#post-10523632)
 * I tried :
    – Changing the profile image from a jpg to a png and then to a jpeg
   and again in a png (whitout transparency). – Setting up to cache clearing on 
   each page refresh. Nothing works and I still got a question mark instead of the
   profile image.
 * Any other solution ?
 * The page on development I’m trying to fix (scroll down to the bottom to see the
   plug in integration) : [http://18.210.183.124](http://18.210.183.124)
    -  This reply was modified 7 years, 12 months ago by [mylenelapierre](https://wordpress.org/support/users/mylenelapierre/).
 *  Plugin Author [slickremix](https://wordpress.org/support/users/slickremix/)
 * (@slickremix)
 * [7 years, 12 months ago](https://wordpress.org/support/topic/user-thumbnail-is-not-loading/#post-10523651)
 * Thanks for all the info and your efforts! Do you possibly have the settings in
   your facebook page set to only show to people who are 18 or older, or are you
   limiting the location your facebook page is able to be seen? We have found either
   of those 2 option being set can make it so the profile image does not show up.
 * Spencer
 *  [mylenelapierre](https://wordpress.org/support/users/mylenelapierre/)
 * (@mylenelapierre)
 * [7 years, 12 months ago](https://wordpress.org/support/topic/user-thumbnail-is-not-loading/#post-10523718)
 * Thanks !
    ML

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘User Thumbnail is not loading’ is closed to new replies.

 * ![](https://ps.w.org/feed-them-social/assets/icon-256x256.jpg?rev=998039)
 * [Feed Them Social - Social Media Feeds, Video, and Photo Galleries](https://wordpress.org/plugins/feed-them-social/)
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 * 4 replies
 * 3 participants
 * Last reply from: [mylenelapierre](https://wordpress.org/support/users/mylenelapierre/)
 * Last activity: [7 years, 12 months ago](https://wordpress.org/support/topic/user-thumbnail-is-not-loading/#post-10523718)
 * Status: resolved