User Switching plugin – WooCommerce not clearing cookies

  • Steve

    (@steveholland)


    7 years ago

    Hi,

    I am using the latest version of WooCommerce and WordPress with the latest version of the plugin ‘User Switching’.

    This plugin allows you to quickly login as another user and browse the website as if you were logged into their account.

    There appears to be an issue with browsing WooCommerce pages. The author of the User Switching plugin directed me here so that you could investigate because it seems the WooCommerce plugin “might not be clearing its cookies on the correct hook in WordPress”.

    See my thread in the User Switching forum here to read the responses from the author: https://wordpress.org/support/topic/woocommerce-bug-5/

    Any help would be appreciated. Thanks in advance.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Mike Jolley (a11n)

    (@mikejolley)

    7 years ago

    Hi Steve

    I just tested this on a clean install and after switching I’m redirected to the account page, but it’s still functional.

    As for cookies, WC does not have ‘login’ cookies of it’s own. What it does have is a cart cookie, but thats tied to the user ID. I don’t think this is related to your issue. The my account page itself does not have any special cookies of it’s own; it’s all based on WordPress user.

    Enable debugging (https://codex.wordpress.org/Debugging_in_WordPress) and see what is on the page – it may reveal an error message instead of white screen which will help trace the problem.

    Thread Starter Steve

    (@steveholland)

    7 years ago

    Hi Mike,

    Thank-you for your help and for looking into this issue.

    I’ll have to do further investigation.

    fearlex

    (@fearlex)

    6 years, 11 months ago

    Hey guys

    I still have this issue, where when you switch to a user, and add something to their cart, it is not really saving. if the user logs in, they don’t see what i did while i switched to their account.

    I got it to work by adding this line to wp-config.php

    define( ‘USER_SWITCHING_OLDUSER_COOKIE’, ‘any_random_sting_sjkfjnkasdujk3290jkaskfdkl’);

    But it doesn’t work when you have active a caching plugin like WP-Rocket, and/or a security plugin like Wordfence.

    I know there are a lot of support threads created for this, i just want to do a quick follow up to see if someone have found a fix. And to subscribe myself to this post hoping it will get resolve.

    Thanks for all you guys do.

    ole_wilkenburg

    (@ole_wilkenburg)

    6 years, 10 months ago

    Curious about the solution

    uthpala89

    (@uthpala89)

    6 years, 8 months ago

    @mikejolley – Hi..If I explain a bit about the issue we are experiencing; When using woocommerce and user switching plugin together, and admin switch to a customer’s account, the cart of the original user(admin) is displayed, instead of the customer’s cart.
    So if any items are added by admin in user switch view to cart, customer when logs in will not see the cart items he added, but the admin user’s cart.

    • This reply was modified 6 years, 8 months ago by uthpala89.
    SourceView

    (@virtality-marketing-solutions)

    6 years, 8 months ago

    This is a pretty serious issue. One of my customers logged in and found my cart items in their cart and theirs were no longer present. Looks like the cart items from the admin user are being moved across user accounts, very frustrating. Any way to remedy this?

Viewing 6 replies - 1 through 6 (of 6 total)
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