• Resolved galadrielle

    (@galadrielle)


    Probably an issue of last update, as this problem was not given 3 weeks ago

    If a new user registeres, user role “subscriber” is set correctly by UM.
    For this role in “Registration Options” –> “Registration Status” is set to “Require Admin Review”. This status seems not to be transmitted to the database anymore. In order to that, “Action to be taken after registration ” is not working and no e-mail is sent to subscriber neither.

    After the submit-button, the form is just returning to empty (view of customer), so a new subscriber cannot know if submission was successful.
    tried both options “show custom message” and “redirect to URL”, none is working.

    After I set the status manually in BE, everything works properly and also related e-mail is sent to subscriber.

    Begin Install Info Please include this information when posting support requests

    — Site Info —

    Site URL: https://sibirer-neva-club.ch/snmcs
    Home URL: https://sibirer-neva-club.ch
    Multisite: No

    — Hosting Provider —

    Host: DBH: localhost, SRV: sibirer-neva-club.ch

    — User Browser —

    Platform: Windows
    Browser Name: Chrome
    Browser Version: 119.0.0.0
    User Agent String: Mozilla/5.0 (Windows NT 10.0; Wi
    n64; x64) AppleWebKit/537.36 (KH
    TML, like Gecko) Chrome/119.0.0.
    0 Safari/537.36

    —- Current User Details —

    Role: administrator

    — WordPress Configurations —

    Version: 6.4.2
    Language: de_DE
    Permalink Structure: /%category%/%postname%/
    Active Theme: Generatepress Child 1.0.0
    Page On Front: (#1854)
    Page For Posts: (#0)
    ABSPATH: /home/ch342406/web/sibirer-neva-club.ch/public_html/snmcs/
    All Posts/Pages: 111
    WP Remote Post: wp_remote_post() works
    WP_DEBUG: Disabled
    WP Table Prefix: Length: 3, Status: Acceptable
    Memory Limit: 40MB

    — UM Configurations —

    Version: 2.8.0
    Upgraded From: 2.8.0
    Current URL Method:
    Cache User Profile: Yes
    Generate Slugs on Directories: Yes
    Force UTF-8 Encoding: No
    JS/CSS Compression: No
    Port Forwarding in URL: No
    Exclude CSS/JS on Home: No

    — UM Pages Configuration —

    User: https://sibirer-neva-club.ch/user/
    Account: https://sibirer-neva-club.ch/account-2/
    Members: https://sibirer-neva-club.ch/members/
    Register: https://sibirer-neva-club.ch/register-2/
    Login: https://sibirer-neva-club.ch/login-2/
    Logout: https://sibirer-neva-club.ch/logout/
    Password Reset: https://sibirer-neva-club.ch/password-reset-2/

    — UM Users Configuration —

    Default New User Role: subscriber
    Profile Permalink Base: user_login
    User Display Name: full_name
    Redirect author to profile: Yes
    Enable Members Directory: Yes
    Use Gravatars: No
    Require a strong password: Off

    — UM Access Configuration —

    Panic Key:
    Global Site Access: Site accessible to Everyone
    Backend Login Screen for Guests: No
    Redirect to alternative login page:
    Backend Register Screen for Guests: No
    Redirect to alternative register page:
    Access Control widget for Admins only: No
    Enable the Reset Password Limit: Yes
    Reset Password Limit: 3Disable Reset Password Limit for Admins: No
    Blacklist Words: 5

    — UM Email Configurations —

    Mail appears from: Sibirer und Neva Masquerade Club Schweiz
    Mail appears from address: admin@sibirer-neva-club.ch
    Use HTML for E-mails: Yes
    Account Welcome Email: Yes
    Account Activation Email: No
    Pending Review Email: Yes
    Account Approved Email: Yes
    Account Rejected Email: Yes
    Account Deactivated Email: Yes
    Account Deleted Email: Yes
    Password Reset Email: Yes
    Password Changed Email: Yes
    Account Updated Email: Yes
    New User Notification: Yes
    Account Needs Review Notification: Yes
    Account Deletion Notification: Yes

    — UM Total Users —

                All Users(35)

    administrator(1)
    author(4)
    subscriber(34)
    um_custom_role_1(20)
    um_vorstand(5)
    austritt_231231(2)
    none(0)

    — UM Roles —

                Administrator (administrator)

    Editor (editor)
    Author (author)
    Contributor (contributor)
    Subscriber (subscriber)
    Translator (translator)
    Employer (jb_employer)
    Züchter (um_custom_role_1)
    Vorstand (um_vorstand)
    SEO Manager (wpseo_manager)
    SEO Editor (wpseo_editor)
    Employer (employer)
    Customer (customer)
    Shop manager (shop_manager)
    Austritt per 31.12.23 (austritt_231231)

    — UM Custom Templates —

    File: /home/ch342406/web/sibirer-neva-club.ch/public_html/snmcs/wp-content/themes/generatepress-child/ultimate-member/templates/account.php
    File: /home/ch342406/web/sibirer-neva-club.ch/public_html/snmcs/wp-content/themes/generatepress-child/ultimate-member/templates/gdpr-register.php
    File: /home/ch342406/web/sibirer-neva-club.ch/public_html/snmcs/wp-content/themes/generatepress-child/ultimate-member/templates/login-to-view.php
    File: /home/ch342406/web/sibirer-neva-club.ch/public_html/snmcs/wp-content/themes/generatepress-child/ultimate-member/templates/login.php
    File: /home/ch342406/web/sibirer-neva-club.ch/public_html/snmcs/wp-content/themes/generatepress-child/ultimate-member/templates/logout.php
    File: /home/ch342406/web/sibirer-neva-club.ch/public_html/snmcs/wp-content/themes/generatepress-child/ultimate-member/templates/members-grid.php
    File: /home/ch342406/web/sibirer-neva-club.ch/public_html/snmcs/wp-content/themes/generatepress-child/ultimate-member/templates/members-header.php
    File: /home/ch342406/web/sibirer-neva-club.ch/public_html/snmcs/wp-content/themes/generatepress-child/ultimate-member/templates/members-list.php
    File: /home/ch342406/web/sibirer-neva-club.ch/public_html/snmcs/wp-content/themes/generatepress-child/ultimate-member/templates/members-pagination.php
    File: /home/ch342406/web/sibirer-neva-club.ch/public_html/snmcs/wp-content/themes/generatepress-child/ultimate-member/templates/members.php
    File: /home/ch342406/web/sibirer-neva-club.ch/public_html/snmcs/wp-content/themes/generatepress-child/ultimate-member/templates/message.php
    File: /home/ch342406/web/sibirer-neva-club.ch/public_html/snmcs/wp-content/themes/generatepress-child/ultimate-member/templates/password-change.php
    File: /home/ch342406/web/sibirer-neva-club.ch/public_html/snmcs/wp-content/themes/generatepress-child/ultimate-member/templates/password-reset.php
    File: /home/ch342406/web/sibirer-neva-club.ch/public_html/snmcs/wp-content/themes/generatepress-child/ultimate-member/templates/profile.php
    File: /home/ch342406/web/sibirer-neva-club.ch/public_html/snmcs/wp-content/themes/generatepress-child/ultimate-member/templates/register.php
    File: /home/ch342406/web/sibirer-neva-club.ch/public_html/snmcs/wp-content/themes/generatepress-child/ultimate-member/templates/restricted-blog.php
    File: /home/ch342406/web/sibirer-neva-club.ch/public_html/snmcs/wp-content/themes/generatepress-child/ultimate-member/templates/restricted-taxonomy.php
    File: /home/ch342406/web/sibirer-neva-club.ch/public_html/snmcs/wp-content/themes/generatepress-child/ultimate-member/templates/searchform.php

    — UM Custom Email Templates —

    File: /home/ch342406/web/sibirer-neva-club.ch/public_html/snmcs/wp-content/themes/generatepress-child/ultimate-member/email/approved_email.php
    File: /home/ch342406/web/sibirer-neva-club.ch/public_html/snmcs/wp-content/themes/generatepress-child/ultimate-member/email/changedaccount_email.php
    File: /home/ch342406/web/sibirer-neva-club.ch/public_html/snmcs/wp-content/themes/generatepress-child/ultimate-member/email/changedpw_email.php
    File: /home/ch342406/web/sibirer-neva-club.ch/public_html/snmcs/wp-content/themes/generatepress-child/ultimate-member/email/checkmail_email.php
    File: /home/ch342406/web/sibirer-neva-club.ch/public_html/snmcs/wp-content/themes/generatepress-child/ultimate-member/email/content_moderation_accept_user_email.php
    File: /home/ch342406/web/sibirer-neva-club.ch/public_html/snmcs/wp-content/themes/generatepress-child/ultimate-member/email/content_moderation_denial_user_email.php
    File: /home/ch342406/web/sibirer-neva-club.ch/public_html/snmcs/wp-content/themes/generatepress-child/ultimate-member/email/content_moderation_pending_admin_email.php
    File: /home/ch342406/web/sibirer-neva-club.ch/public_html/snmcs/wp-content/themes/generatepress-child/ultimate-member/email/content_moderation_pending_user_email.php
    File: /home/ch342406/web/sibirer-neva-club.ch/public_html/snmcs/wp-content/themes/generatepress-child/ultimate-member/email/content_moderation_rollback_user_email.php
    File: /home/ch342406/web/sibirer-neva-club.ch/public_html/snmcs/wp-content/themes/generatepress-child/ultimate-member/email/deletion_email.php
    File: /home/ch342406/web/sibirer-neva-club.ch/public_html/snmcs/wp-content/themes/generatepress-child/ultimate-member/email/inactive_email.php
    File: /home/ch342406/web/sibirer-neva-club.ch/public_html/snmcs/wp-content/themes/generatepress-child/ultimate-member/email/notification_deletion.php
    File: /home/ch342406/web/sibirer-neva-club.ch/public_html/snmcs/wp-content/themes/generatepress-child/ultimate-member/email/notification_new_user.php
    File: /home/ch342406/web/sibirer-neva-club.ch/public_html/snmcs/wp-content/themes/generatepress-child/ultimate-member/email/notification_review.php
    File: /home/ch342406/web/sibirer-neva-club.ch/public_html/snmcs/wp-content/themes/generatepress-child/ultimate-member/email/pending_email.php
    File: /home/ch342406/web/sibirer-neva-club.ch/public_html/snmcs/wp-content/themes/generatepress-child/ultimate-member/email/rejected_email.php
    File: /home/ch342406/web/sibirer-neva-club.ch/public_html/snmcs/wp-content/themes/generatepress-child/ultimate-member/email/resetpw_email.php
    File: /home/ch342406/web/sibirer-neva-club.ch/public_html/snmcs/wp-content/themes/generatepress-child/ultimate-member/email/suspicious-activity.php
    File: /home/ch342406/web/sibirer-neva-club.ch/public_html/snmcs/wp-content/themes/generatepress-child/ultimate-member/email/welcome_email.php

    — Web Server Configurations —

    PHP Version: 7.4.33
    MySQL Version: 5.7.42
    Web Server Info: Apache/2.4.41 (Ubuntu) OpenSSL/1.1.1f mod_fcgid/2.3.9

    — PHP Configurations —

    PHP Memory Limit: 256M
    PHP Upload Max Size: 20M
    PHP Post Max Size: 20M
    PHP Upload Max Filesize: 20M
    PHP Time Limit: 120
    PHP Max Input Vars: 1000
    PHP Arg Separator: &
    PHP Allow URL File Open: Yes

    — Web Server Extensions/Modules —

    DISPLAY ERRORS: N/A
    FSOCKOPEN: Your server supports fsockopen.
    cURL: Your server supports cURL.
    SOAP Client: Your server has the SOAP Client enabled.
    SUHOSIN: Your server does not have SUHOSIN installed.
    GD Library: PHP GD library is installed on your web server.
    Mail: PHP mail function exist on your web server.
    Exif: PHP Exif library is installed on your web server.

    — Session Configurations —

    Session: Disabled
    Session Name: PHPSESSID
    Cookie Path: /
    Save Path: /home/ch342406/tmp
    Use Cookies: On
    Use Only Cookies: On

    — WordPress Active Plugins —

                ACF Photo Gallery Field: 2.5

    Advanced Custom Fields: 6.2.4
    Advanced Post Block: 1.12.5
    Democracy Poll: 5.6.0
    Depicter: 2.0.6
    Display Post Metadata: 1.5.3
    Kadence Blocks – Gutenberg Blocks for Page Builder Features: 3.1.26
    Loco Translate: 2.6.6
    Maintenance: 4.08
    Members: 3.2.9
    My Calendar: 3.4.23
    My Tickets: 1.11.2
    Polylang: 3.5.3
    Post Grid Combo: 2.2.64
    Send Users Email: 1.5.0
    Ultimate Member: 2.8.0
    Ultimate Member – Resend Welcome emails: 1.0.0
    UpdraftPlus – Backup/Restore: 1.23.13
    User Role Editor: 4.64.1
    Widget Options: 3.9.6
    WPCode Lite: 2.1.6
    WP Mail SMTP: 3.9.0
    WP User Frontend: 3.6.9
    WP User Frontend Integration for Ultimate Member: 1.3.1
    Yoast Duplicate Post: 4.5
    Yoast SEO: 21.7 End Install Info

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Aswin Giri

    (@aswingiri)

    Hello @galadrielle

    Have you recently updated or installed any plugins? I see you have a couple of plugins that can conflict with UM, can you please disable ‘Members’ and ‘WP User Frontend’ just to see if that fixes the issue?

    Plugin Support andrewshu

    (@andrewshu)

    Hi @galadrielle

    This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

    Please feel free to re-open this thread if any other questions come up and we’d be happy to help. 🙂

    Regards

    Thread Starter galadrielle

    (@galadrielle)

    Problem was neither ‘Members’ nor ‘WP UF’, but ‘WP User Frontend Integration for Ultimate Member
    Just as information, in case anyone has the same topic in the future

Viewing 3 replies - 1 through 3 (of 3 total)
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